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Windows 10: Troubleshooting for IT Support

Course by: Andrew Bettany
Windows 10: Troubleshooting for IT Support Watch preview
  • Course details

    Windows 10 is the most secure and reliable operating system ever from Microsoft. But when things go wrong, your users need your help to troubleshoot their issues. In this course, instructor Andrew Bettany provides a comprehensive guide to troubleshooting a range of Windows 10 issues commonly encountered by IT professionals—especially help desk professionals tasked with user support. Learn how to remotely help your users, troubleshoot hardware and software, and restore Windows 10 should you need to. You can discover how to resolve user account and permissions issues, and troubleshoot file access, networking and Wi-Fi problems, and Windows 10 startup issues. Plus, learn how to resolve app incompatibilities, diagnose and fix performance bottlenecks. Andrew wraps up the course with a look at essential maintenance tasks that will keep Windows 10 users from encountering problems in the first place.

    Instructor

    • Andrew Bettany

      Andrew Bettany

      Azure Skills Lead for Higher Educations UK. Modern management consultant specialising in Azure, Teams and Microsoft 365.
      View on LinkedIn

      Andrew Bettany is a trainer and author specializing in Microsoft technologies and social media strategy.

      Andrew focuses on cloud and mobility technologies, including Windows 10, Office 365, Microsoft Intune, and Microsoft Azure. He is a keen networker who is passionate about helping people—from young adults to apprentices and career changers—pursue and achieve their learning goals and gain certifications. For eight years, he managed and grew the IT Academy at the University of York, until deciding to focus more on other opportunities, consulting, authoring, and freelance training. He also sits on several company boards as a director and advises on business development and strategy.

      View all courses by Andrew Bettany

    Skills covered in this course

  • Welcome

    - [Andrew] Now that you've upgraded your enterprise client to Windows 10, you can sit back, put your feet up, and enjoy your coffee. However, when things go wrong, your users need you since you can help 'em fix and troubleshoot all of the new features and interfaces in Windows 10. In this course I'll walk you through the essentials of how to support and troubleshoot Windows 10. We'll cover providing remote support, troubleshooting hardware, looking at users and resources, and how to work with software compatibility, and then wrap up with troubleshooting Windows 10 startup issues. I'm Andrew Bettany, and I've been working with Windows technologies for over 20 years. I'm excited to show you the tools and wizards and share best practices to help you minimize common issues from arising in the first place. If you're ready, grab your gear, and let's get started.

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Course Contents