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Windows 10: Troubleshooting for IT Support

Windows Update servicing model

From the course: Windows 10: Troubleshooting for IT Support

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  • Course details

    Windows 10 is the most secure and reliable operating system ever from Microsoft. But when things go wrong, your users need your help to troubleshoot their issues. In this course, instructor Andrew Bettany provides a comprehensive guide to troubleshooting a range of Windows 10 issues commonly encountered by IT professionals—especially help desk professionals tasked with user support. Learn how to remotely help your users, troubleshoot hardware and software, and restore Windows 10 should you need to. You can discover how to resolve user account and permissions issues, and troubleshoot file access, networking and Wi-Fi problems, and Windows 10 startup issues. Plus, learn how to resolve app incompatibilities, diagnose and fix performance bottlenecks. Andrew wraps up the course with a look at essential maintenance tasks that will keep Windows 10 users from encountering problems in the first place.

    Instructor

    • Click here to view Andrew Bettany’s instructor page

      Andrew Bettany

      Azure Skills Lead for Higher Educations UK. Modern management consultant specialising in Azure, Teams and Microsoft 365.

      Andrew Bettany is a trainer and author specializing in Microsoft technologies and social media strategy.

      Andrew focuses on cloud and mobility technologies, including Windows 10, Office 365, Microsoft Intune, and Microsoft Azure. He is a keen networker who is passionate about helping people—from young adults to apprentices and career changers—pursue and achieve their learning goals and gain certifications. For eight years, he managed and grew the IT Academy at the University of York, until deciding to focus more on other opportunities, consulting, authoring, and freelance training. He also sits on several company boards as a director and advises on business development and strategy.

    Skills covered in this course

  • Welcome

    - [Lecturer] So that business customers and home users are able to receive updates in a time appropriate manner, Microsoft have implemented a Servicing Model to deliver patches and updates to Windows 10. This Servicing Model originally included Servicing Rings, or Branches, but these have been renamed to be called Servicing Channels. One channel for home users, and another channel for business customers. The Servicing Models are called Semi Annual Channel and Long Term Servicing Channel. The Semi Annual Channel which was previously called Current Branch can be used by any Windows 10 device but it is aimed at the Home Edition of Windows 10. If this Servicing Model is chosen, you'll receive updates when they're published. The Semi Annual Channel which was previously called the Current Branch for Business includes options that are manageable via Group Policy. This is aimed at the Pro, Business, Enterprise and Education users. This Channel can delay Feature updates for up to one year, but…

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