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Windows 10: Troubleshooting for IT Support

Windows 10 cleanup

From the course: Windows 10: Troubleshooting for IT Support

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  • Course details

    Windows 10 is the most secure and reliable operating system ever from Microsoft. But when things go wrong, your users need your help to troubleshoot their issues. In this course, instructor Andrew Bettany provides a comprehensive guide to troubleshooting a range of Windows 10 issues commonly encountered by IT professionals—especially help desk professionals tasked with user support. Learn how to remotely help your users, troubleshoot hardware and software, and restore Windows 10 should you need to. You can discover how to resolve user account and permissions issues, and troubleshoot file access, networking and Wi-Fi problems, and Windows 10 startup issues. Plus, learn how to resolve app incompatibilities, diagnose and fix performance bottlenecks. Andrew wraps up the course with a look at essential maintenance tasks that will keep Windows 10 users from encountering problems in the first place.

    Instructor

    • Click here to view Andrew Bettany’s instructor page

      Andrew Bettany

      Azure Skills Lead for Higher Education, Microsoft UK. Specialist in Azure, Microsoft Teams, and Microsoft 365 training.

      Andrew Bettany is a trainer and author specializing in Microsoft technologies and social media strategy.

      Andrew focuses on cloud and mobility technologies, including Windows 10, Office 365, Microsoft Intune, and Microsoft Azure. He is a keen networker who is passionate about helping people—from young adults to apprentices and career changers—pursue and achieve their learning goals and gain certifications. For eight years, he managed and grew the IT Academy at the University of York, until deciding to focus more on other opportunities, consulting, authoring, and freelance training. He also sits on several company boards as a director and advises on business development and strategy.

    Skills covered in this course

  • Welcome

    - [Instructor] My family car gets used every day, this could be for the school run, shopping trips and even excursions to the seaside. Every now and then I need to give it a quick clean up and remove sweet wrappers and plastic bottles and such like. It's good to give the car a clean out every month as it looks better and makes me feel better. I doubt the performance improves much, but it's still a worthwhile exercise. If you fancy a bit of spring cleaning on your hard drive you can use the built in tool called the disk cleanup wizard. The tool will check, clean and unclutter your hard drive by deleting temporary files, emptying the recycle bin and removing old, unused files. You can run the tool in either user or system mode. The user options allow you to remove unnecessary user items, and the system options allow you to remove unwanted system items. The tool is quite basic but it works well, and will certainly free up space that your system can use. Let's drop onto our demo PC and…

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