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Windows 10: Troubleshooting for IT Support

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From the course: Windows 10: Troubleshooting for IT Support

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  • Course details

    Windows 10 is the most secure and reliable operating system ever from Microsoft. But when things go wrong, your users need your help to troubleshoot their issues. In this course, instructor Andrew Bettany provides a comprehensive guide to troubleshooting a range of Windows 10 issues commonly encountered by IT professionals—especially help desk professionals tasked with user support. Learn how to remotely help your users, troubleshoot hardware and software, and restore Windows 10 should you need to. You can discover how to resolve user account and permissions issues, and troubleshoot file access, networking and Wi-Fi problems, and Windows 10 startup issues. Plus, learn how to resolve app incompatibilities, diagnose and fix performance bottlenecks. Andrew wraps up the course with a look at essential maintenance tasks that will keep Windows 10 users from encountering problems in the first place.

    Instructor

    • Click here to view Andrew Bettany’s instructor page

      Andrew Bettany

      Azure Skills Lead for Higher Education, Microsoft UK. Specialist in Azure, Microsoft Teams, and Microsoft 365 training.

      Andrew Bettany is a trainer and author specializing in Microsoft technologies and social media strategy.

      Andrew focuses on cloud and mobility technologies, including Windows 10, Office 365, Microsoft Intune, and Microsoft Azure. He is a keen networker who is passionate about helping people—from young adults to apprentices and career changers—pursue and achieve their learning goals and gain certifications. For eight years, he managed and grew the IT Academy at the University of York, until deciding to focus more on other opportunities, consulting, authoring, and freelance training. He also sits on several company boards as a director and advises on business development and strategy.

    Skills covered in this course

  • Welcome

    - [Instructor] If you believe a system is running low on resources, we've seen that you can find out exactly how much RAM has been consumed by using the Task Manager in the earlier video. This tool will also show you real-time metrics and graphs for CPU usage, network and disk activity. In the About section of the Settings system app, you can also see limited information relating to your device, including the memory and processor type. If you need more detailed information about your system, you should use the System Information app. Let's drop onto our demo PC and take a look at the information report that we can retrieve about our computer. The first is the About screen, which is part of the Settings app. I'll click the Start button, and then Settings, and then click the System category. In the About section, we can see device specifications, including the processor type, the installed RAM, and the architecture for the machine. If we want to extract more information, we can view the…

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