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Windows 10: Troubleshooting for IT Support

Using Task Manager to resolve frozen processes

From the course: Windows 10: Troubleshooting for IT Support

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  • Course details

    Windows 10 is the most secure and reliable operating system ever from Microsoft. But when things go wrong, your users need your help to troubleshoot their issues. In this course, instructor Andrew Bettany provides a comprehensive guide to troubleshooting a range of Windows 10 issues commonly encountered by IT professionals—especially help desk professionals tasked with user support. Learn how to remotely help your users, troubleshoot hardware and software, and restore Windows 10 should you need to. You can discover how to resolve user account and permissions issues, and troubleshoot file access, networking and Wi-Fi problems, and Windows 10 startup issues. Plus, learn how to resolve app incompatibilities, diagnose and fix performance bottlenecks. Andrew wraps up the course with a look at essential maintenance tasks that will keep Windows 10 users from encountering problems in the first place.


    • Click here to view Andrew Bettany’s instructor page

      Andrew Bettany

      Azure Skills Lead for Higher Education, Microsoft UK. Specialist in Azure, Microsoft Teams, and Microsoft 365 training.

      Andrew Bettany is a trainer and author specializing in Microsoft technologies and social media strategy.

      Andrew focuses on cloud and mobility technologies, including Windows 10, Office 365, Microsoft Intune, and Microsoft Azure. He is a keen networker who is passionate about helping people—from young adults to apprentices and career changers—pursue and achieve their learning goals and gain certifications. For eight years, he managed and grew the IT Academy at the University of York, until deciding to focus more on other opportunities, consulting, authoring, and freelance training. He also sits on several company boards as a director and advises on business development and strategy.

    Skills covered in this course

  • Welcome

    - [Lecturer] Let's drop onto our demo PC and take a look at how to kill an unresponsive or memory leaking app. The first thing I need to do is start my leaky app. I'll create a leak of 20,000 kilobytes per second. Next, I need to launch the Task Manager. There are several ways to launch Task Manager and these include pressing Ctrl-Alt-Del keys all at the same time. Another is to right click the Start menu and select Task Manager. My favorite is to right click on an empty portion of the task bar or notification area and then select Task Manager. Task Manager launches and we can click More Details. There are tabs for processes, performance, app history, start up, users, details and services. We need to see if there's a specific process or app that's running very high, such as Memory, Disk or CPU. You can sort the list by each of these titles if that is useful. Once you've identified the process or app that is probably causing an issue, you can decide what to do. Let me select the…

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