User Account Control

From the course: Windows 10: Troubleshooting for IT Support

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  • Course details

    Windows 10 is the most secure and reliable operating system ever from Microsoft. But when things go wrong, your users need your help to troubleshoot their issues. In this course, instructor Andrew Bettany provides a comprehensive guide to troubleshooting a range of Windows 10 issues commonly encountered by IT professionals—especially help desk professionals tasked with user support. Learn how to remotely help your users, troubleshoot hardware and software, and restore Windows 10 should you need to. You can discover how to resolve user account and permissions issues, and troubleshoot file access, networking and Wi-Fi problems, and Windows 10 startup issues. Plus, learn how to resolve app incompatibilities, diagnose and fix performance bottlenecks. Andrew wraps up the course with a look at essential maintenance tasks that will keep Windows 10 users from encountering problems in the first place.


    • Click here to view Andrew Bettany’s instructor page

      Andrew Bettany

      Azure Skills Lead for Higher Education, Microsoft UK. Specialist in Azure, Microsoft Teams, and Microsoft 365 training.

      Andrew Bettany is a trainer and author specializing in Microsoft technologies and social media strategy.

      Andrew focuses on cloud and mobility technologies, including Windows 10, Office 365, Microsoft Intune, and Microsoft Azure. He is a keen networker who is passionate about helping people—from young adults to apprentices and career changers—pursue and achieve their learning goals and gain certifications. For eight years, he managed and grew the IT Academy at the University of York, until deciding to focus more on other opportunities, consulting, authoring, and freelance training. He also sits on several company boards as a director and advises on business development and strategy.

    Skills covered in this course

  • Welcome

    - [Instructor] User Account Control, or UAC, is an essential part of Microsoft Security control for Windows 10. It ensures that apps and tasks are always running in non-administrator accounts unless specifically approved or elevated by an administrator. These non-administrative accounts do not have administrative privileges to install new apps or make system-wide changes, therefore, unauthorized system changes and unauthorized installations, for example, by installing a malware keylogger, are prevented from being made. User Account Control allows users to logon to PCs and complete tasks and access data using the access rights granted to their user account. You should train your users to be aware of why the UAC prompt appears. This could be that they have tried to do something that they're not allowed to do, or that malware is trying to install itself onto the PC. If a user has a genuine requirement to configure a system setting or install a new app, they'll need to call the IT Support and a Support Professional will then need to approve the changes. IT Support can approve a UAC request and provide administrative credentials either in person or via a remote connection. Administrators can amend the notification settings for UAC, but for most systems, this is unnecessary as most of the time a user won't even notice UAC on a Windows 10 machine. This is because most users will already have their apps and settings configured. You may find that users become frustrated with User Account Control. Certainly if they're new to using Windows. In practical experience, UAC only really prompts during the initial configuration and installation of apps, but then soon settles down and users rarely see it. On screen is a list of the tasks that standard users can perform on their PC without a UAC prompt appearing. The list of tasks is quite long and hopefully this will reassure users that UAC is not meant to be restrictive. Let's drop onto our demo PC and see how to use User Account Control. First, I'll click the Start and then type UAC. I'll select Change User Account Control settings. The UAC interface allows a simple slider option which can be moved all the way to the bottom to turn off notifications, which is not recommended, or moved all the way to the top to set the setting to always notify. As you move the slider up and down, the advice box on the right will give information relating to each of the four levels that you can choose from. At the bottom is never notify. Next is notify when apps try to make changes and don't dim the computer. Also not recommended. The next level up is the default setting of notify me when apps try to make changes and dim the screen. The top level is always notify for all changes, including changes made by the user. If your users report a lot of notifications, then you could reduce the level, but it's better to educate your users about why UAC is in place and that it does a good job. Finally, for some specialist scenarios, you can drop into group policy and modify how UAC behaves. This is especially useful if you're logging in as an administrator. You can configure UAC using group policy settings found in Computer Configuration, Windows Settings, Security Settings, Local Policies, Security Options.

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