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Windows 10: Troubleshooting for IT Support

Unexpected stop or restart errors in Windows 10

From the course: Windows 10: Troubleshooting for IT Support

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  • Course details

    Windows 10 is the most secure and reliable operating system ever from Microsoft. But when things go wrong, your users need your help to troubleshoot their issues. In this course, instructor Andrew Bettany provides a comprehensive guide to troubleshooting a range of Windows 10 issues commonly encountered by IT professionals—especially help desk professionals tasked with user support. Learn how to remotely help your users, troubleshoot hardware and software, and restore Windows 10 should you need to. You can discover how to resolve user account and permissions issues, and troubleshoot file access, networking and Wi-Fi problems, and Windows 10 startup issues. Plus, learn how to resolve app incompatibilities, diagnose and fix performance bottlenecks. Andrew wraps up the course with a look at essential maintenance tasks that will keep Windows 10 users from encountering problems in the first place.


    • Click here to view Andrew Bettany’s instructor page

      Andrew Bettany

      Azure Skills Lead for Higher Education, Microsoft UK. Specialist in Azure, Microsoft Teams, and Microsoft 365 training.

      Andrew Bettany is a trainer and author specializing in Microsoft technologies and social media strategy.

      Andrew focuses on cloud and mobility technologies, including Windows 10, Office 365, Microsoft Intune, and Microsoft Azure. He is a keen networker who is passionate about helping people—from young adults to apprentices and career changers—pursue and achieve their learning goals and gain certifications. For eight years, he managed and grew the IT Academy at the University of York, until deciding to focus more on other opportunities, consulting, authoring, and freelance training. He also sits on several company boards as a director and advises on business development and strategy.

    Skills covered in this course

  • Welcome

    - [Instructor] Sometimes all that you'll see on a PC when it tries to boot is a black screen. Usually, no error warning or, if there is one, the message will quickly disappear. What could be happening? Windows 10 can use the GUID Partition Table as a boot record. If the GPT is damaged, then this can result in a black screen, which indicates the boot is failing early on in the process. To resolve black screen boot processes, you can try to boot it to Safe Mode and use the advanced options to troubleshoot the issue further. We'll see how to do this in a later video. The blue screen of death can occur during normal Windows operation, that is after boot-up or during the boot-up process itself. The main culprit is likely to be a device driver conflict or a Windows update issue. With Windows 10, whenever a blue screen appears, you are now given an error code which can help to resolve the issue. There are a couple of things to check to resolve blue screen issues. These include, is there…

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