Video is locked.

Unlock the full course today

Join today to access over 15,000 courses taught by industry experts or purchase this course individually.

Windows 10: Troubleshooting for IT Support

Troubleshoot sharing and resource access

From the course: Windows 10: Troubleshooting for IT Support

Start my 1-month free trial
  • Course details

    Windows 10 is the most secure and reliable operating system ever from Microsoft. But when things go wrong, your users need your help to troubleshoot their issues. In this course, instructor Andrew Bettany provides a comprehensive guide to troubleshooting a range of Windows 10 issues commonly encountered by IT professionals—especially help desk professionals tasked with user support. Learn how to remotely help your users, troubleshoot hardware and software, and restore Windows 10 should you need to. You can discover how to resolve user account and permissions issues, and troubleshoot file access, networking and Wi-Fi problems, and Windows 10 startup issues. Plus, learn how to resolve app incompatibilities, diagnose and fix performance bottlenecks. Andrew wraps up the course with a look at essential maintenance tasks that will keep Windows 10 users from encountering problems in the first place.

    Instructor

    • Click here to view Andrew Bettany’s instructor page

      Andrew Bettany

      Azure Skills Lead for Higher Educations UK. Modern management consultant specialising in Azure, Teams and Microsoft 365.

      • Andrew Bettany is a trainer and author specializing in Microsoft technologies and social media strategy.

        Andrew focuses on cloud and mobility technologies, including Windows 10, Office 365, Microsoft Intune, and Microsoft Azure. He is a keen networker who is passionate about helping people—from young adults to apprentices and career changers—pursue and achieve their learning goals and gain certifications. For eight years, he managed and grew the IT Academy at the University of York, until deciding to focus more on other opportunities, consulting, authoring, and freelance training. He also sits on several company boards as a director and advises on business development and strategy.

    Skills covered in this course

  • Welcome

    - [Instructor] It's important to keep devices and data secure to ensure that the correct people are accessing the correct data while still allowing resources to be shared. We've seen how to secure files and folders using encryption, using either EFS or BitLocker, however, many organizations don't like to implement encryption and BitLocker does not protect files once the operating system has been successfully booted. There are several ways in which we can use NTFS to restrict access to individual files and folders by setting permissions. If these are configured incorrectly, they can cause you to lose access or give access to unauthorized people. Let's take a look at some of the main areas to consider when using NTFS file and folder permissions. We'll cover setting permissions, using inheritance, using advanced NTFS permissions, and taking ownership of files. Each user account can have access to objects such as printers, files, and folders on a PC or over the network. The object…

  • Download courses and learn on the go

    Watch courses on your mobile device without an internet connection. Download courses using your iOS or Android LinkedIn Learning app.

    Watch this course anytime, anywhere. Get started with a free trial today.

Contents