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Windows 10: Troubleshooting for IT Support

Troubleshoot services

From the course: Windows 10: Troubleshooting for IT Support

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  • Course details

    Windows 10 is the most secure and reliable operating system ever from Microsoft. But when things go wrong, your users need your help to troubleshoot their issues. In this course, instructor Andrew Bettany provides a comprehensive guide to troubleshooting a range of Windows 10 issues commonly encountered by IT professionals—especially help desk professionals tasked with user support. Learn how to remotely help your users, troubleshoot hardware and software, and restore Windows 10 should you need to. You can discover how to resolve user account and permissions issues, and troubleshoot file access, networking and Wi-Fi problems, and Windows 10 startup issues. Plus, learn how to resolve app incompatibilities, diagnose and fix performance bottlenecks. Andrew wraps up the course with a look at essential maintenance tasks that will keep Windows 10 users from encountering problems in the first place.

    Instructor

    • Click here to view Andrew Bettany’s instructor page

      Andrew Bettany

      Azure Skills Lead for Higher Education, Microsoft UK. Specialist in Azure, Microsoft Teams, and Microsoft 365 training.

      Andrew Bettany is a trainer and author specializing in Microsoft technologies and social media strategy.

      Andrew focuses on cloud and mobility technologies, including Windows 10, Office 365, Microsoft Intune, and Microsoft Azure. He is a keen networker who is passionate about helping people—from young adults to apprentices and career changers—pursue and achieve their learning goals and gain certifications. For eight years, he managed and grew the IT Academy at the University of York, until deciding to focus more on other opportunities, consulting, authoring, and freelance training. He also sits on several company boards as a director and advises on business development and strategy.

    Skills covered in this course

  • Welcome

    - [Instructor] Some apps, known as services, run in the background. These are not intended for use by end users. In fact, they do not even have a user interface. Background services seldom require our interaction and perform core operating system tasks, such as collecting log data, spooling documents to a printer and error reporting. Occasionally, a service may stop and may need to be restarted. Let's take a look at how to manage Windows services and what actions you may need to take if a service fails. Whenever a service stops or hangs, then the task that it should be carrying out will also stop being performed. When a service stops, this may not be immediately obvious. For example, log data collecting. Others will stop the users from working. For example, if they're printer spooler service stops or hangs, then the user won't be able to print until the service is running again. If you suspect a service has stopped, then you can investigate and manually restart it. On a Windows…

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Contents