Troubleshoot hardware and device issues

From the course: Windows 10: Troubleshooting for IT Support

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  • Course details

    Windows 10 is the most secure and reliable operating system ever from Microsoft. But when things go wrong, your users need your help to troubleshoot their issues. In this course, instructor Andrew Bettany provides a comprehensive guide to troubleshooting a range of Windows 10 issues commonly encountered by IT professionals—especially help desk professionals tasked with user support. Learn how to remotely help your users, troubleshoot hardware and software, and restore Windows 10 should you need to. You can discover how to resolve user account and permissions issues, and troubleshoot file access, networking and Wi-Fi problems, and Windows 10 startup issues. Plus, learn how to resolve app incompatibilities, diagnose and fix performance bottlenecks. Andrew wraps up the course with a look at essential maintenance tasks that will keep Windows 10 users from encountering problems in the first place.


    • Click here to view Andrew Bettany’s instructor page

      Andrew Bettany

      Azure Skills Lead for Higher Education, Microsoft UK. Specialist in Azure, Microsoft Teams, and Microsoft 365 training.

      Andrew Bettany is a trainer and author specializing in Microsoft technologies and social media strategy.

      Andrew focuses on cloud and mobility technologies, including Windows 10, Office 365, Microsoft Intune, and Microsoft Azure. He is a keen networker who is passionate about helping people—from young adults to apprentices and career changers—pursue and achieve their learning goals and gain certifications. For eight years, he managed and grew the IT Academy at the University of York, until deciding to focus more on other opportunities, consulting, authoring, and freelance training. He also sits on several company boards as a director and advises on business development and strategy.

    Skills covered in this course

  • Welcome

    - [Instructor] Windows 10 has many built-in diagnostic reports which can be used to identify hardware falls and issues. The Windows 10 System Diagnostic Report can be used to gather troubleshooting information and produce report for analytical and benchmarking purposes. The report will include details on hardware, resources, system, response times, processes, and configuration details. You can use the report to suggest how to make improvements and maximize performance of the device. We can use the System Diagnostic Report to look at reporting on categories, review the data collection, and identify issues with the system. The report is displayed in categories, including system diagnostics, diagnostics results, software configuration, hardware configuration, CPU, network, disk, memory, and a summary of the report statistics. For each of these results, you can drill down into each of the categories for more detailed information. You can launch the built-in Diagnostic Reports Tool and start data collection by using the tool in the performance monitor, which is found in the administrative tools within control panel. You can use the built-in performance data set to provide you with detailed reports. These are useful for establishing benchmark reports that you can use and compare back to if an issue is discovered at a later date. By default, the data will be collected for 60 seconds and then the report will be available. Once the report is ready, you can launch it and look for any errors and warnings included in the report. With each issue identified, you'll be shown the symptom, cause, details, and possible resolution which may include web links to any related information. You can use this information to help troubleshoot and fix the issue.

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