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Windows 10: Troubleshooting for IT Support

Securing user accounts

From the course: Windows 10: Troubleshooting for IT Support

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  • Course details

    Windows 10 is the most secure and reliable operating system ever from Microsoft. But when things go wrong, your users need your help to troubleshoot their issues. In this course, instructor Andrew Bettany provides a comprehensive guide to troubleshooting a range of Windows 10 issues commonly encountered by IT professionals—especially help desk professionals tasked with user support. Learn how to remotely help your users, troubleshoot hardware and software, and restore Windows 10 should you need to. You can discover how to resolve user account and permissions issues, and troubleshoot file access, networking and Wi-Fi problems, and Windows 10 startup issues. Plus, learn how to resolve app incompatibilities, diagnose and fix performance bottlenecks. Andrew wraps up the course with a look at essential maintenance tasks that will keep Windows 10 users from encountering problems in the first place.

    Instructor

    • Click here to view Andrew Bettany’s instructor page

      Andrew Bettany

      Azure Skills Lead for Higher Educations UK. Modern management consultant specialising in Azure, Teams and Microsoft 365.

      Andrew Bettany is a trainer and author specializing in Microsoft technologies and social media strategy.

      Andrew focuses on cloud and mobility technologies, including Windows 10, Office 365, Microsoft Intune, and Microsoft Azure. He is a keen networker who is passionate about helping people—from young adults to apprentices and career changers—pursue and achieve their learning goals and gain certifications. For eight years, he managed and grew the IT Academy at the University of York, until deciding to focus more on other opportunities, consulting, authoring, and freelance training. He also sits on several company boards as a director and advises on business development and strategy.

    Skills covered in this course

  • Welcome

    - [Instructor] We need our systems to be secure, and one of the ways to ensure this is to pay close attention to your users' account security and management. Whenever you create a user account, it should be associated with a particular user and not shared between different users. There are exceptions to this. For example, a kiosk computer might be shared. Each account is typically only accessing only a single PC. When a user signs into their account, they'll have access to your data and services on the network. Therefore, you need to take care when working with users that you maintain the required security of your system. There are various types of user accounts you can create. You can create local user accounts via the Control Panel. However, these are not typically used in a workplace environment unless you plan to use peer-to-peer networking. In an enterprise environment, it is likely that users will have domain user accounts, and these should be used to access domain-joined PCs…

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Contents