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Windows 10: Troubleshooting for IT Support

Safe Mode

From the course: Windows 10: Troubleshooting for IT Support

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  • Course details

    Windows 10 is the most secure and reliable operating system ever from Microsoft. But when things go wrong, your users need your help to troubleshoot their issues. In this course, instructor Andrew Bettany provides a comprehensive guide to troubleshooting a range of Windows 10 issues commonly encountered by IT professionals—especially help desk professionals tasked with user support. Learn how to remotely help your users, troubleshoot hardware and software, and restore Windows 10 should you need to. You can discover how to resolve user account and permissions issues, and troubleshoot file access, networking and Wi-Fi problems, and Windows 10 startup issues. Plus, learn how to resolve app incompatibilities, diagnose and fix performance bottlenecks. Andrew wraps up the course with a look at essential maintenance tasks that will keep Windows 10 users from encountering problems in the first place.

    Instructor

    • Click here to view Andrew Bettany’s instructor page

      Andrew Bettany

      Azure Skills Lead for Higher Education, Microsoft UK. Specialist in Azure, Microsoft Teams, and Microsoft 365 training.

      Andrew Bettany is a trainer and author specializing in Microsoft technologies and social media strategy.

      Andrew focuses on cloud and mobility technologies, including Windows 10, Office 365, Microsoft Intune, and Microsoft Azure. He is a keen networker who is passionate about helping people—from young adults to apprentices and career changers—pursue and achieve their learning goals and gain certifications. For eight years, he managed and grew the IT Academy at the University of York, until deciding to focus more on other opportunities, consulting, authoring, and freelance training. He also sits on several company boards as a director and advises on business development and strategy.

    Skills covered in this course

  • Welcome

    - [Narrator] Safe Mode allows you to boot a PC into a very basic state. Rather than all the components of the PC, such as all the drivers, files, and peripherals, being connected during the boot procedure, Safe Mode just uses a limited set of drivers and files. This mode is useful if you believe that something like a faulty device driver, or software application, is causing Windows to become unstable. By eliminating as many variables as possible during the bootup phase, you can determine if the issue is related to a driver, and then if necessary, replace or rollback the driver. We can use Safe Mode to identify and fix hardware and driver issues. Whilst in Safe Mode, you can also scan for malware, uninstall software components, update hardware drivers, perform a System Restore, and troubleshoot why a PC has become a non-booting PC. If a PC keeps crashing and blue-screening, then using Safe Mode may be the best way to troubleshoot and get things working again. One of the most common…

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