Video is locked.

Unlock the full course today

Join today to access over 15,000 courses taught by industry experts or purchase this course individually.

Windows 10: Troubleshooting for IT Support

Reset Windows 10 and start fresh

From the course: Windows 10: Troubleshooting for IT Support

Start my 1-month free trial
  • Course details

    Windows 10 is the most secure and reliable operating system ever from Microsoft. But when things go wrong, your users need your help to troubleshoot their issues. In this course, instructor Andrew Bettany provides a comprehensive guide to troubleshooting a range of Windows 10 issues commonly encountered by IT professionals—especially help desk professionals tasked with user support. Learn how to remotely help your users, troubleshoot hardware and software, and restore Windows 10 should you need to. You can discover how to resolve user account and permissions issues, and troubleshoot file access, networking and Wi-Fi problems, and Windows 10 startup issues. Plus, learn how to resolve app incompatibilities, diagnose and fix performance bottlenecks. Andrew wraps up the course with a look at essential maintenance tasks that will keep Windows 10 users from encountering problems in the first place.

    Instructor

    • Click here to view Andrew Bettany’s instructor page

      Andrew Bettany

      Azure Skills Lead for Higher Educations UK. Modern management consultant specialising in Azure, Teams and Microsoft 365.

      Andrew Bettany is a trainer and author specializing in Microsoft technologies and social media strategy.

      Andrew focuses on cloud and mobility technologies, including Windows 10, Office 365, Microsoft Intune, and Microsoft Azure. He is a keen networker who is passionate about helping people—from young adults to apprentices and career changers—pursue and achieve their learning goals and gain certifications. For eight years, he managed and grew the IT Academy at the University of York, until deciding to focus more on other opportunities, consulting, authoring, and freelance training. He also sits on several company boards as a director and advises on business development and strategy.

    Skills covered in this course

  • Welcome

    - [Instructor] Let's drop onto our demo PC and see how to access some of the recovery options available from the GUI. To use the Reset option, we first need to open the Settings app. I'll click Start, and then Settings and then Update & Security. We then need to head to Recovery. At the top of the screen, we can select Reset this PC, and click the Get started button. We can see two options listed, Keep my files and Remove everything option. I'll set the Remove everything option and we're presented with two further choices, to just remove my files or remove my files and clean the drive. If I'm concerned about the next user of this device being able to access my personal files, I should click the second option and clean the drive. This may take several hours, but it's a safer option if those are my concerns. Once we're ready to reset the PC, I'll click Reset. The computer will then be reset. It'll take several hours but then completely reinstalled with Windows 10. I also want to show…

  • Download courses and learn on the go

    Watch courses on your mobile device without an internet connection. Download courses using your iOS or Android LinkedIn Learning app.

    Watch this course anytime, anywhere. Get started with a free trial today.

Contents