Reliability Monitor

From the course: Windows 10: Troubleshooting for IT Support

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  • Course details

    Windows 10 is the most secure and reliable operating system ever from Microsoft. But when things go wrong, your users need your help to troubleshoot their issues. In this course, instructor Andrew Bettany provides a comprehensive guide to troubleshooting a range of Windows 10 issues commonly encountered by IT professionals—especially help desk professionals tasked with user support. Learn how to remotely help your users, troubleshoot hardware and software, and restore Windows 10 should you need to. You can discover how to resolve user account and permissions issues, and troubleshoot file access, networking and Wi-Fi problems, and Windows 10 startup issues. Plus, learn how to resolve app incompatibilities, diagnose and fix performance bottlenecks. Andrew wraps up the course with a look at essential maintenance tasks that will keep Windows 10 users from encountering problems in the first place.


    • Click here to view Andrew Bettany’s instructor page

      Andrew Bettany

      Azure Skills Lead for Higher Educations UK. Modern management consultant specialising in Azure, Teams and Microsoft 365.

      Andrew Bettany is a trainer and author specializing in Microsoft technologies and social media strategy.

      Andrew focuses on cloud and mobility technologies, including Windows 10, Office 365, Microsoft Intune, and Microsoft Azure. He is a keen networker who is passionate about helping people—from young adults to apprentices and career changers—pursue and achieve their learning goals and gain certifications. For eight years, he managed and grew the IT Academy at the University of York, until deciding to focus more on other opportunities, consulting, authoring, and freelance training. He also sits on several company boards as a director and advises on business development and strategy.

    Skills covered in this course

  • Welcome

    - [Instructor] Let's take a look at the reliability monitor. To start the reliability monitor, I'll click start and then type reliability. And then choose view reliability history. The first thing you'll see is a chart showing the computer's reliability history. You can change the report scale from days to weeks. On my machine is a relatively new build but we can already see some issues. There's a lot going on in this chart. At the top is a line graph representing something called the system stability index. This is just a number from one, not reliable, to 10, very reliable, and it's based on the number of problems you've had. The index on a new machine will start at 10 and will drop with time as a problem is reported. Over time, it will gradually climb back up until another problem is reported. Below the graph, you'll see rows for specific types of problems, including application, Windows, and miscellaneous failures, as well as system warnings and information. You should pay attention to the application and Windows warnings when you're troubleshooting. Some failures self-heal and will never reoccur. And if a user reports an issue on a certain date, you can pick that particular date in the chart and see a list of problems that occurred on that day. I'll pick a particular date and we can see in the details there's a number of critical events and informational events. We can highlight one of the critical events and view the technical details of this event. For each problem, you'll see a summary and the exact date and time the problem occurred. At the bottom, we can see all the problem reports. And if we want to, we can share the report with a colleague by saving the reliability history to an XML file.

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