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Windows 10: Troubleshooting for IT Support

Quick Assist

From the course: Windows 10: Troubleshooting for IT Support

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  • Course details

    Windows 10 is the most secure and reliable operating system ever from Microsoft. But when things go wrong, your users need your help to troubleshoot their issues. In this course, instructor Andrew Bettany provides a comprehensive guide to troubleshooting a range of Windows 10 issues commonly encountered by IT professionals—especially help desk professionals tasked with user support. Learn how to remotely help your users, troubleshoot hardware and software, and restore Windows 10 should you need to. You can discover how to resolve user account and permissions issues, and troubleshoot file access, networking and Wi-Fi problems, and Windows 10 startup issues. Plus, learn how to resolve app incompatibilities, diagnose and fix performance bottlenecks. Andrew wraps up the course with a look at essential maintenance tasks that will keep Windows 10 users from encountering problems in the first place.


    • Click here to view Andrew Bettany’s instructor page

      Andrew Bettany

      Azure Skills Lead for Higher Education, Microsoft UK. Specialist in Azure, Microsoft Teams, and Microsoft 365 training.

      Andrew Bettany is a trainer and author specializing in Microsoft technologies and social media strategy.

      Andrew focuses on cloud and mobility technologies, including Windows 10, Office 365, Microsoft Intune, and Microsoft Azure. He is a keen networker who is passionate about helping people—from young adults to apprentices and career changers—pursue and achieve their learning goals and gain certifications. For eight years, he managed and grew the IT Academy at the University of York, until deciding to focus more on other opportunities, consulting, authoring, and freelance training. He also sits on several company boards as a director and advises on business development and strategy.

    Skills covered in this course

  • Welcome

    - [Lecturer] Quick Assist is a new Windows 10 app designed to replace Remote Assistance. It's included with the Windows 10 Anniversary Update, that is version 1607 or later. It's easier to use than Remote Assistance because Quick Assist doesn't need anything setting up first in the Control Panel or the Firewall. It offers two simple Help options: Get assistance, and Give assistance. Let's take a look. I'll act as an IT Support Help Desk Technician offering help after responding to a telephone call from an End User. I'll click Start and search for Quick Assist. I'll select the Quick Assist app and the app launches. I'll choose to Give assistance. Here I need to sign in with my Microsoft account. I'll enter my credentials. A security code will appear. This needs to be shared with the End User. Notice that the code expires in less than 10 minutes. I'll hop over to the End User who requires help and launch the Quick Assist app. I'll now select Get assistance and enter the code provided by…

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