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Windows 10: Troubleshooting for IT Support

Performance Monitor

From the course: Windows 10: Troubleshooting for IT Support

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  • Course details

    Windows 10 is the most secure and reliable operating system ever from Microsoft. But when things go wrong, your users need your help to troubleshoot their issues. In this course, instructor Andrew Bettany provides a comprehensive guide to troubleshooting a range of Windows 10 issues commonly encountered by IT professionals—especially help desk professionals tasked with user support. Learn how to remotely help your users, troubleshoot hardware and software, and restore Windows 10 should you need to. You can discover how to resolve user account and permissions issues, and troubleshoot file access, networking and Wi-Fi problems, and Windows 10 startup issues. Plus, learn how to resolve app incompatibilities, diagnose and fix performance bottlenecks. Andrew wraps up the course with a look at essential maintenance tasks that will keep Windows 10 users from encountering problems in the first place.

    Instructor

    • Click here to view Andrew Bettany’s instructor page

      Andrew Bettany

      Azure Skills Lead for Higher Educations UK. Modern management consultant specialising in Azure, Teams and Microsoft 365.

      • Andrew Bettany is a trainer and author specializing in Microsoft technologies and social media strategy.

        Andrew focuses on cloud and mobility technologies, including Windows 10, Office 365, Microsoft Intune, and Microsoft Azure. He is a keen networker who is passionate about helping people—from young adults to apprentices and career changers—pursue and achieve their learning goals and gain certifications. For eight years, he managed and grew the IT Academy at the University of York, until deciding to focus more on other opportunities, consulting, authoring, and freelance training. He also sits on several company boards as a director and advises on business development and strategy.

    Skills covered in this course

  • Welcome

    - In an earlier video, we saw the system diagnostic report running in the Performance Monitor. This provided us with an excellent benchmark of our system at that point in time. Another feature of the Performance Monitor is to look in real-time at the performance of specific components of a system. Performance Monitor can collect and then analyze the data and allow you to store or export the data for future use. The Performance Monitor can monitor applications and also system components, often down to a low level such as tracking the network or CPU queue lengths in real-time. This can be useful if you're troubleshooting a system under load and you need to find the likely culprit. When using Performance Monitor you can use two types of configuration options. These are counters and data collector sets. You can monitor performance in real-time by configuring the Performance Monitor to suit your needs. When you first launch the Performance Monitor you are shown a graph which is tracking…

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