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Windows 10: Troubleshooting for IT Support

Networking issues

From the course: Windows 10: Troubleshooting for IT Support

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  • Course details

    Windows 10 is the most secure and reliable operating system ever from Microsoft. But when things go wrong, your users need your help to troubleshoot their issues. In this course, instructor Andrew Bettany provides a comprehensive guide to troubleshooting a range of Windows 10 issues commonly encountered by IT professionals—especially help desk professionals tasked with user support. Learn how to remotely help your users, troubleshoot hardware and software, and restore Windows 10 should you need to. You can discover how to resolve user account and permissions issues, and troubleshoot file access, networking and Wi-Fi problems, and Windows 10 startup issues. Plus, learn how to resolve app incompatibilities, diagnose and fix performance bottlenecks. Andrew wraps up the course with a look at essential maintenance tasks that will keep Windows 10 users from encountering problems in the first place.

    Instructor

    • Click here to view Andrew Bettany’s instructor page

      Andrew Bettany

      Azure Skills Lead for Higher Education, Microsoft UK. Specialist in Azure, Microsoft Teams, and Microsoft 365 training.

      Andrew Bettany is a trainer and author specializing in Microsoft technologies and social media strategy.

      Andrew focuses on cloud and mobility technologies, including Windows 10, Office 365, Microsoft Intune, and Microsoft Azure. He is a keen networker who is passionate about helping people—from young adults to apprentices and career changers—pursue and achieve their learning goals and gain certifications. For eight years, he managed and grew the IT Academy at the University of York, until deciding to focus more on other opportunities, consulting, authoring, and freelance training. He also sits on several company boards as a director and advises on business development and strategy.

    Skills covered in this course

  • Welcome

    - [Instructor] Most enterprise users rely on accessing data from shared networks and cloud storage locations. PCs can share files and folders to other Windows 10 PCs on the network. And many printers are now accessible via the network, or over Bluetooth or Wi-Fi. When you think of a website or SharePoint portal, all these files are on shared locations and are accessible via the internet. Since networking is an essential component of nearly all businesses, you need to know how to troubleshoot Windows networking issues. The Windows 10 Networking and Sharing Center is the main area for troubleshooting and managing networks and connectivity. You can use the Network and Sharing Center to get a quick overview of the current status of your network connections, to change your network and adapter settings, and also to troubleshoot issues. If you need to find more details about your network, you can also drill down to the details of each connection. For example, you can see the speed and number…

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