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Maintaining Windows 10

From the course: Windows 10: Troubleshooting for IT Support

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  • Course details

    Windows 10 is the most secure and reliable operating system ever from Microsoft. But when things go wrong, your users need your help to troubleshoot their issues. In this course, instructor Andrew Bettany provides a comprehensive guide to troubleshooting a range of Windows 10 issues commonly encountered by IT professionals—especially help desk professionals tasked with user support. Learn how to remotely help your users, troubleshoot hardware and software, and restore Windows 10 should you need to. You can discover how to resolve user account and permissions issues, and troubleshoot file access, networking and Wi-Fi problems, and Windows 10 startup issues. Plus, learn how to resolve app incompatibilities, diagnose and fix performance bottlenecks. Andrew wraps up the course with a look at essential maintenance tasks that will keep Windows 10 users from encountering problems in the first place.

    Instructor

    • Andrew Bettany

      Andrew Bettany

      Azure Skills Lead for Higher Educations UK. Modern management consultant specialising in Azure, Teams and Microsoft 365.
      View on LinkedIn

      Andrew Bettany is a trainer and author specializing in Microsoft technologies and social media strategy.

      Andrew focuses on cloud and mobility technologies, including Windows 10, Office 365, Microsoft Intune, and Microsoft Azure. He is a keen networker who is passionate about helping people—from young adults to apprentices and career changers—pursue and achieve their learning goals and gain certifications. For eight years, he managed and grew the IT Academy at the University of York, until deciding to focus more on other opportunities, consulting, authoring, and freelance training. He also sits on several company boards as a director and advises on business development and strategy.

      View all courses by Andrew Bettany

    Skills covered in this course

  • Welcome

    - [Instructor] Every year, my family car gets an annual service by a qualified mechanic. This involves a 60 point check, an oil change, and any repairs or renewals that are required. Without this, I could probably run the car for several years, and all will be well. But over prolonged time, the engine would become damaged, and potentially more things would break. Imagine if the car could do its own servicing and maintenance. Well, unlike previous versions of Windows, Windows 10 uses automated scheduled tasks to do a lot of the maintenance automatically. Some of the regular maintenance tasks that we had to perform on earlier versions of Windows are now taken care of automatically. These include Windows security and feature updates, disk defragmentation, and disk error checking. Let's take a look at why these are important. Like all applications, Windows 10 needs to be kept updated. Updates allow Microsoft to patch bugs and vulnerabilities that have been discovered in the operating…

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Course Contents