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Windows 10: Troubleshooting for IT Support

Maintaining anti-malware protection

From the course: Windows 10: Troubleshooting for IT Support

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  • Course details

    Windows 10 is the most secure and reliable operating system ever from Microsoft. But when things go wrong, your users need your help to troubleshoot their issues. In this course, instructor Andrew Bettany provides a comprehensive guide to troubleshooting a range of Windows 10 issues commonly encountered by IT professionals—especially help desk professionals tasked with user support. Learn how to remotely help your users, troubleshoot hardware and software, and restore Windows 10 should you need to. You can discover how to resolve user account and permissions issues, and troubleshoot file access, networking and Wi-Fi problems, and Windows 10 startup issues. Plus, learn how to resolve app incompatibilities, diagnose and fix performance bottlenecks. Andrew wraps up the course with a look at essential maintenance tasks that will keep Windows 10 users from encountering problems in the first place.

    Instructor

    • Click here to view Andrew Bettany’s instructor page

      Andrew Bettany

      Azure Skills Lead for Higher Educations UK. Modern management consultant specialising in Azure, Teams and Microsoft 365.

      Andrew Bettany is a trainer and author specializing in Microsoft technologies and social media strategy.

      Andrew focuses on cloud and mobility technologies, including Windows 10, Office 365, Microsoft Intune, and Microsoft Azure. He is a keen networker who is passionate about helping people—from young adults to apprentices and career changers—pursue and achieve their learning goals and gain certifications. For eight years, he managed and grew the IT Academy at the University of York, until deciding to focus more on other opportunities, consulting, authoring, and freelance training. He also sits on several company boards as a director and advises on business development and strategy.

    Skills covered in this course

  • Welcome

    - [Instructor] Imagine a scenario. It's just about lunchtime and an end user accidentally downloads some malware and this infects their PC. Perhaps it gets worse, where several PCs on your network are then infected. You can assume that the whole IT team will be taking a very late lunch. The current threat landscape for malware attacks is huge and it continues to get more threatening on a daily basis. Alongside the end user education about what is safe and what is not safe to download, you also need to use some form of anti-malware protection. This needs to be able to block attacks, scan for malicious downloads executables as well as automatically keeping the anti-malware definitions up to date. You can use third party anti-malware tools, but Windows 10 offers Windows Defender. Windows Defender is a realtime anti-malware system built into Windows 10. Protecting users against malware is a huge priority for Microsoft. When you're using Windows 10, you need to feel safe and therefore they…

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Contents