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Windows 10: Troubleshooting for IT Support

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From the course: Windows 10: Troubleshooting for IT Support

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  • Course details

    Windows 10 is the most secure and reliable operating system ever from Microsoft. But when things go wrong, your users need your help to troubleshoot their issues. In this course, instructor Andrew Bettany provides a comprehensive guide to troubleshooting a range of Windows 10 issues commonly encountered by IT professionals—especially help desk professionals tasked with user support. Learn how to remotely help your users, troubleshoot hardware and software, and restore Windows 10 should you need to. You can discover how to resolve user account and permissions issues, and troubleshoot file access, networking and Wi-Fi problems, and Windows 10 startup issues. Plus, learn how to resolve app incompatibilities, diagnose and fix performance bottlenecks. Andrew wraps up the course with a look at essential maintenance tasks that will keep Windows 10 users from encountering problems in the first place.

    Instructor

    • Click here to view Andrew Bettany’s instructor page

      Andrew Bettany

      Azure Skills Lead for Higher Education, Microsoft UK. Specialist in Azure, Microsoft Teams, and Microsoft 365 training.

      Andrew Bettany is a trainer and author specializing in Microsoft technologies and social media strategy.

      Andrew focuses on cloud and mobility technologies, including Windows 10, Office 365, Microsoft Intune, and Microsoft Azure. He is a keen networker who is passionate about helping people—from young adults to apprentices and career changers—pursue and achieve their learning goals and gain certifications. For eight years, he managed and grew the IT Academy at the University of York, until deciding to focus more on other opportunities, consulting, authoring, and freelance training. He also sits on several company boards as a director and advises on business development and strategy.

    Skills covered in this course

  • Welcome

    - [Narrator] Whenever you switch on your PC, there will be certain programs that are started as soon as you login. Having some of these apps ready to use once the PC is booted can be beneficial; however, many app vendors now use this functionality to load their non-essential apps. Perhaps they need their latest updating widget or other tools loading. With many apps loading at startup, this can slow down the boot process. The majority of your users will be completely unaware what's causing the long boot times, and over time, their device will just get slower and slower. We can view and modify the startup options in Windows 10 by using the task manager. Let's drop onto a demo PC and take a quick look how to view and modify the startup behavior of startup programs in Windows 10. First, I'll launch task manager. On the startup tab, we can view a list of the programs that our system will automatically start during the boot process. Windows 10 records the impact that each app has on the…

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