Video is locked.

Unlock the full course today

Join today to access over 16,000 courses taught by industry experts or purchase this course individually.

Windows 10: Troubleshooting for IT Support

Diagnostic reporting

From the course: Windows 10: Troubleshooting for IT Support

Start my 1-month free trial
  • Course details

    Windows 10 is the most secure and reliable operating system ever from Microsoft. But when things go wrong, your users need your help to troubleshoot their issues. In this course, instructor Andrew Bettany provides a comprehensive guide to troubleshooting a range of Windows 10 issues commonly encountered by IT professionals—especially help desk professionals tasked with user support. Learn how to remotely help your users, troubleshoot hardware and software, and restore Windows 10 should you need to. You can discover how to resolve user account and permissions issues, and troubleshoot file access, networking and Wi-Fi problems, and Windows 10 startup issues. Plus, learn how to resolve app incompatibilities, diagnose and fix performance bottlenecks. Andrew wraps up the course with a look at essential maintenance tasks that will keep Windows 10 users from encountering problems in the first place.

    Instructor

    • Click here to view Andrew Bettany’s instructor page

      Andrew Bettany

      Azure Skills Lead for Higher Education, Microsoft UK. Specialist in Azure, Microsoft Teams, and Microsoft 365 training.

      Andrew Bettany is a trainer and author specializing in Microsoft technologies and social media strategy.

      Andrew focuses on cloud and mobility technologies, including Windows 10, Office 365, Microsoft Intune, and Microsoft Azure. He is a keen networker who is passionate about helping people—from young adults to apprentices and career changers—pursue and achieve their learning goals and gain certifications. For eight years, he managed and grew the IT Academy at the University of York, until deciding to focus more on other opportunities, consulting, authoring, and freelance training. He also sits on several company boards as a director and advises on business development and strategy.

    Skills covered in this course

  • Welcome

    - [Lecturer] Let's take a look at how to run a diagnostic report using the Performance Monitor tool. I'll click the Start menu and search for Performance and then select the Performance Monitor desktop app. On the left hand side, I'll navigate to Data Collector Sets and then System, and then System Diagnostic. On the toolbar at the top, I'll then click the Start icon to begin the data collection process. The data collection will take 60 seconds and we can see the plate icon has now appeared and this will be replaced by an hourglass icon to show that the data is being collected. Once completed, the icon will change and we can now view the report. I'll navigate to the Report section and then expand the System folder. On the System Diagnostics we can see the report on the right hand side. I'll double click Report and we can see the Systems Diagnostics Report. I'll scroll through the report and we can see various Issues, Errors and Warnings displayed. In the Basic System Checks we can use…

  • Download courses and learn on the go

    Watch courses on your mobile device without an internet connection. Download courses using your iOS or Android LinkedIn Learning app.

    Watch this course anytime, anywhere. Get started with a free trial today.

Contents