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Windows 10: Troubleshooting for IT Support

Demo: Troubleshoot services

From the course: Windows 10: Troubleshooting for IT Support

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  • Course details

    Windows 10 is the most secure and reliable operating system ever from Microsoft. But when things go wrong, your users need your help to troubleshoot their issues. In this course, instructor Andrew Bettany provides a comprehensive guide to troubleshooting a range of Windows 10 issues commonly encountered by IT professionals—especially help desk professionals tasked with user support. Learn how to remotely help your users, troubleshoot hardware and software, and restore Windows 10 should you need to. You can discover how to resolve user account and permissions issues, and troubleshoot file access, networking and Wi-Fi problems, and Windows 10 startup issues. Plus, learn how to resolve app incompatibilities, diagnose and fix performance bottlenecks. Andrew wraps up the course with a look at essential maintenance tasks that will keep Windows 10 users from encountering problems in the first place.


    • Click here to view Andrew Bettany’s instructor page

      Andrew Bettany

      Azure Skills Lead for Higher Education, Microsoft UK. Specialist in Azure, Microsoft Teams, and Microsoft 365 training.

      Andrew Bettany is a trainer and author specializing in Microsoft technologies and social media strategy.

      Andrew focuses on cloud and mobility technologies, including Windows 10, Office 365, Microsoft Intune, and Microsoft Azure. He is a keen networker who is passionate about helping people—from young adults to apprentices and career changers—pursue and achieve their learning goals and gain certifications. For eight years, he managed and grew the IT Academy at the University of York, until deciding to focus more on other opportunities, consulting, authoring, and freelance training. He also sits on several company boards as a director and advises on business development and strategy.

    Skills covered in this course

  • Welcome

    - [Instructor] Let's drop onto our demo PC and take a look at services. I've already logged on as an administrator. I'll click Start, I'll type Services, and then launch the Services management console. In the console, we can see all the services running on the PC. You can sort the list by start up type, running state, and alphabetical. I'll choose the Print Spooler service. From the Context menu, I can see the available options. If an option is grayed out, they are not available. For example, you cannot Pause or Resume the Print Spooler service. However, I can restart the Print Spooler service, which in effect will stop it, and then restart it. From the Context menu, I can also select the properties of a service. We can see in the center of the screen, the startup type. This can be automatic, delayed start, automatic, manual, or disabled. On the Logon tab, we leave the logon as a local system account. I'll choose the Recovery tab, and here we can see the computer's automatic…

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