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Windows 10: Troubleshooting for IT Support

Demo: Registry troubleshooting

From the course: Windows 10: Troubleshooting for IT Support

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  • Course details

    Windows 10 is the most secure and reliable operating system ever from Microsoft. But when things go wrong, your users need your help to troubleshoot their issues. In this course, instructor Andrew Bettany provides a comprehensive guide to troubleshooting a range of Windows 10 issues commonly encountered by IT professionals—especially help desk professionals tasked with user support. Learn how to remotely help your users, troubleshoot hardware and software, and restore Windows 10 should you need to. You can discover how to resolve user account and permissions issues, and troubleshoot file access, networking and Wi-Fi problems, and Windows 10 startup issues. Plus, learn how to resolve app incompatibilities, diagnose and fix performance bottlenecks. Andrew wraps up the course with a look at essential maintenance tasks that will keep Windows 10 users from encountering problems in the first place.


    • Click here to view Andrew Bettany’s instructor page

      Andrew Bettany

      Azure Skills Lead for Higher Education, Microsoft UK. Specialist in Azure, Microsoft Teams, and Microsoft 365 training.

      Andrew Bettany is a trainer and author specializing in Microsoft technologies and social media strategy.

      Andrew focuses on cloud and mobility technologies, including Windows 10, Office 365, Microsoft Intune, and Microsoft Azure. He is a keen networker who is passionate about helping people—from young adults to apprentices and career changers—pursue and achieve their learning goals and gain certifications. For eight years, he managed and grew the IT Academy at the University of York, until deciding to focus more on other opportunities, consulting, authoring, and freelance training. He also sits on several company boards as a director and advises on business development and strategy.

    Skills covered in this course

  • Welcome

    - [Instructor] Let's jump onto our demo PC and take a look at the Windows registry. I'll click the Start, and then type regedit.exe. I'll accept the User Account Control. And now, the Registry Editor appears. On the left hand side, we can see the list of hives that is the main folders. I'll click one, and we can see some registry keys, also folders, and expand to see the sub folders. If I scroll down, you can see just how extensive the registry is. If we select one of the keys, we can then see the information that's stored in the registry key. I double click a key, we can see the value data. There are five different hives, classes root, current user, local machine, users, and current config. As you can see, the registry holds a lot of data. If you need to find a specific key, select edit, and then use the Find option. Here you can filter for keys, values, and data. It's recommended, before you start to modify the registry, that you perform a backup first. You can backup the registry…

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