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Windows 10: Troubleshooting for IT Support

Create Windows 10 recovery media

From the course: Windows 10: Troubleshooting for IT Support

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  • Course details

    Windows 10 is the most secure and reliable operating system ever from Microsoft. But when things go wrong, your users need your help to troubleshoot their issues. In this course, instructor Andrew Bettany provides a comprehensive guide to troubleshooting a range of Windows 10 issues commonly encountered by IT professionals—especially help desk professionals tasked with user support. Learn how to remotely help your users, troubleshoot hardware and software, and restore Windows 10 should you need to. You can discover how to resolve user account and permissions issues, and troubleshoot file access, networking and Wi-Fi problems, and Windows 10 startup issues. Plus, learn how to resolve app incompatibilities, diagnose and fix performance bottlenecks. Andrew wraps up the course with a look at essential maintenance tasks that will keep Windows 10 users from encountering problems in the first place.


    • Click here to view Andrew Bettany’s instructor page

      Andrew Bettany

      Azure Skills Lead for Higher Education, Microsoft UK. Specialist in Azure, Microsoft Teams, and Microsoft 365 training.

      Andrew Bettany is a trainer and author specializing in Microsoft technologies and social media strategy.

      Andrew focuses on cloud and mobility technologies, including Windows 10, Office 365, Microsoft Intune, and Microsoft Azure. He is a keen networker who is passionate about helping people—from young adults to apprentices and career changers—pursue and achieve their learning goals and gain certifications. For eight years, he managed and grew the IT Academy at the University of York, until deciding to focus more on other opportunities, consulting, authoring, and freelance training. He also sits on several company boards as a director and advises on business development and strategy.

    Skills covered in this course

  • Welcome

    - [Instructor] We mentioned at the outset, that when faced with a non booting PC, that this can be daunting. Just like if your car gets a puncture or runs out of fuel, it can be a big problem. That is unless you have a spare tire or a can of fuel in the back of the car. Creating a Windows 10 recovery media on a USB drive can help you get up and running quickly. And like all preventative action, you should create this media before a problem occurs. You could use any Windows 10 media to boot your PC, so long as you're using the same architecture type, such as 32 bit or 64 bit. But by using the recovery media that you created for your PC is best, because this allows you to recover your system in the case of a disaster. Let's drop onto our demo PC and see how to create a recovery drive. I'll click start and then type recovery, and then select Recovery Drive. I'll accept the User Account Control, and we're presented with a Recovery Drive wizard. We'll follow the steps in the wizard, and…

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