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Windows 10: Troubleshooting for IT Support

Configure Windows Update

From the course: Windows 10: Troubleshooting for IT Support

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  • Course details

    Windows 10 is the most secure and reliable operating system ever from Microsoft. But when things go wrong, your users need your help to troubleshoot their issues. In this course, instructor Andrew Bettany provides a comprehensive guide to troubleshooting a range of Windows 10 issues commonly encountered by IT professionals—especially help desk professionals tasked with user support. Learn how to remotely help your users, troubleshoot hardware and software, and restore Windows 10 should you need to. You can discover how to resolve user account and permissions issues, and troubleshoot file access, networking and Wi-Fi problems, and Windows 10 startup issues. Plus, learn how to resolve app incompatibilities, diagnose and fix performance bottlenecks. Andrew wraps up the course with a look at essential maintenance tasks that will keep Windows 10 users from encountering problems in the first place.

    Instructor

    • Click here to view Andrew Bettany’s instructor page

      Andrew Bettany

      Azure Skills Lead for Higher Educations UK. Modern management consultant specialising in Azure, Teams and Microsoft 365.

      • Andrew Bettany is a trainer and author specializing in Microsoft technologies and social media strategy.

        Andrew focuses on cloud and mobility technologies, including Windows 10, Office 365, Microsoft Intune, and Microsoft Azure. He is a keen networker who is passionate about helping people—from young adults to apprentices and career changers—pursue and achieve their learning goals and gain certifications. For eight years, he managed and grew the IT Academy at the University of York, until deciding to focus more on other opportunities, consulting, authoring, and freelance training. He also sits on several company boards as a director and advises on business development and strategy.

    Skills covered in this course

  • Welcome

    - [Instructor] Let's drop onto our demo pc and take a look at the Windows update feature in Windows 10. To open the Windows update, I'll click start and then settings and then choose update security. On the Windows update screen, we can see the update status. This confirms that the device is up to date and was last checked today, we can manually force a check by clicking the check for updates. A new Windows defender, anti virus definition has been found and this is downloaded and automatically installed. We can use the view install update history to open a new window to view the update details. Deep date name, a number and if the update had been successfully applied. Notice that the updates are filtered by feature updates and quality updates. And then sorted by date order. If you ever wanted to know what was inside a quality update or a feature update, simply click the link and view the information. For the quality updates, we're redirected to a support.microsoft.com website where we…

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