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Windows 10: Troubleshooting for IT Support

Advanced startup options

From the course: Windows 10: Troubleshooting for IT Support

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  • Course details

    Windows 10 is the most secure and reliable operating system ever from Microsoft. But when things go wrong, your users need your help to troubleshoot their issues. In this course, instructor Andrew Bettany provides a comprehensive guide to troubleshooting a range of Windows 10 issues commonly encountered by IT professionals—especially help desk professionals tasked with user support. Learn how to remotely help your users, troubleshoot hardware and software, and restore Windows 10 should you need to. You can discover how to resolve user account and permissions issues, and troubleshoot file access, networking and Wi-Fi problems, and Windows 10 startup issues. Plus, learn how to resolve app incompatibilities, diagnose and fix performance bottlenecks. Andrew wraps up the course with a look at essential maintenance tasks that will keep Windows 10 users from encountering problems in the first place.

    Instructor

    • Click here to view Andrew Bettany’s instructor page

      Andrew Bettany

      Azure Skills Lead for Higher Educations UK. Modern management consultant specialising in Azure, Teams and Microsoft 365.

      • Andrew Bettany is a trainer and author specializing in Microsoft technologies and social media strategy.

        Andrew focuses on cloud and mobility technologies, including Windows 10, Office 365, Microsoft Intune, and Microsoft Azure. He is a keen networker who is passionate about helping people—from young adults to apprentices and career changers—pursue and achieve their learning goals and gain certifications. For eight years, he managed and grew the IT Academy at the University of York, until deciding to focus more on other opportunities, consulting, authoring, and freelance training. He also sits on several company boards as a director and advises on business development and strategy.

    Skills covered in this course

  • Welcome

    - [Instructor] Several of the procedures that will carry out fixing boot issues in Windows 10 will be performed by accessing the advanced boot options. You need to be familiar with the advanced boot options in Windows 10. We can access the advanced startup options from the troubleshooting menu, in the Windows recovery environment. We can use the advanced troubleshooting mode options to resolve startup issues, and also to recover and restore Windows 10. They have a several options available. These include, system restore, system image recovery, startup repair, command prompt, startup settings, and go back to the previous build. And if your system has a UEFI motherboard, you'll also be offered an additional option, the UEFI firmware settings, which can be used to modify your UEFI settings. If you are experiencing boot issues, this may be due to a recent Windows update, device driver update, or malware infection. You can use system restore if you've already turned on system protection in…

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Contents