Windows 10: Advanced Troubleshooting for IT Support

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  • Course details

    Expand your troubleshooting skill set by learning how to resolve some of the more difficult issues you might encounter when supporting Windows 10. This course covers advanced troubleshooting concepts for experienced IT support professionals in an enterprise environment. Instructor Andrew Bettany dives into a wide range of topics, including hardware devices and network and remote connectivity. Throughout the course, Andrew provides practical demonstrations and examples that can help you confidently tackle challenging situations. Discover how to troubleshoot group policy issues, solve BitLocker lock out issues, use a shim to resolve app compatibility problems, and much more.


    • Click here to view Andrew Bettany’s instructor page

      Andrew Bettany

      Azure Skills Lead for Higher Education, Microsoft UK. Specialist in Azure, Microsoft Teams, and Microsoft 365 training.

      Andrew Bettany is a trainer and author specializing in Microsoft technologies and social media strategy.

      Andrew focuses on cloud and mobility technologies, including Windows 10, Office 365, Microsoft Intune, and Microsoft Azure. He is a keen networker who is passionate about helping people—from young adults to apprentices and career changers—pursue and achieve their learning goals and gain certifications. For eight years, he managed and grew the IT Academy at the University of York, until deciding to focus more on other opportunities, consulting, authoring, and freelance training. He also sits on several company boards as a director and advises on business development and strategy.

    Skills covered in this course

  • Windows advanced support

    - [Instructor] Are you supporting Windows 10 and happy you can handle most support requests? If you're now being asked to handle more advanced scenarios then this is the course for you. In this course I include detailed explanations and plenty of demonstrations of enterprise scenarios, such as resetting BitLocker passwords, resolving app compatibility with shims, fixing network issues, and dealing with group policy conflicts that you could encounter. I'll even show you some great tools that you can use to troubleshoot your Office 365, OneDrive for Business, and Outlook login issues. I believe you'll then be in great shape to support Windows 10. I'm Andrew Bettany and I've been working with enterprise Windows technologies for over 10 years. If you're ready, grab your gear and let's get started.

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