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Windows 10: Advanced Troubleshooting for IT Support

Demo: Restricting access to USB data drives

From the course: Windows 10: Advanced Troubleshooting for IT Support

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  • Course details

    Expand your troubleshooting skill set by learning how to resolve some of the more difficult issues you might encounter when supporting Windows 10. This course covers advanced troubleshooting concepts for experienced IT support professionals in an enterprise environment. Instructor Andrew Bettany dives into a wide range of topics, including hardware devices and network and remote connectivity. Throughout the course, Andrew provides practical demonstrations and examples that can help you confidently tackle challenging situations. Discover how to troubleshoot group policy issues, solve BitLocker lock out issues, use a shim to resolve app compatibility problems, and much more.


    • Click here to view Andrew Bettany’s instructor page

      Andrew Bettany

      Azure Skills Lead for Higher Educations UK. Modern management consultant specialising in Azure, Teams and Microsoft 365.

      • Andrew Bettany is a trainer and author specializing in Microsoft technologies and social media strategy.

        Andrew focuses on cloud and mobility technologies, including Windows 10, Office 365, Microsoft Intune, and Microsoft Azure. He is a keen networker who is passionate about helping people—from young adults to apprentices and career changers—pursue and achieve their learning goals and gain certifications. For eight years, he managed and grew the IT Academy at the University of York, until deciding to focus more on other opportunities, consulting, authoring, and freelance training. He also sits on several company boards as a director and advises on business development and strategy.

    Skills covered in this course

  • Windows advanced support

    - Let's drop onto our demo PC and take a look at how to create a group policy to block the use of all USB thumb drive devices. Then we'll remove the policy and show how to allow users to copy data to USB drives so long as it's using a company-issued drive, which has been encrypted. I'll open up Group Policy Editor to get started. I'm using local group policy so that all viewers can follow along. If you've got access to a lap environment with a domain controller, you can create a GPO with a group policy management console and assign it to your test computer. I'll expand Computer Configuration, Administrative Templates, and System, and then click Device Installation, and then Device Installation Restrictions. Double click the prevent installation of devices that match any of these device ID policies. And then click the Enabled radio button. Click on the Show button and open the Show Contents dialog box. Here we'll use a wildcard to block the installation of all USB devices no matter…

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