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Windows 10: Advanced Troubleshooting for IT Support

Accessing NTFS or encrypted volumes on a failed computer

From the course: Windows 10: Advanced Troubleshooting for IT Support

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  • Course details

    Expand your troubleshooting skill set by learning how to resolve some of the more difficult issues you might encounter when supporting Windows 10. This course covers advanced troubleshooting concepts for experienced IT support professionals in an enterprise environment. Instructor Andrew Bettany dives into a wide range of topics, including hardware devices and network and remote connectivity. Throughout the course, Andrew provides practical demonstrations and examples that can help you confidently tackle challenging situations. Discover how to troubleshoot group policy issues, solve BitLocker lock out issues, use a shim to resolve app compatibility problems, and much more.


    • Click here to view Andrew Bettany’s instructor page

      Andrew Bettany

      Azure Skills Lead for Higher Educations UK. Modern management consultant specialising in Azure, Teams and Microsoft 365.

      • Andrew Bettany is a trainer and author specializing in Microsoft technologies and social media strategy.

        Andrew focuses on cloud and mobility technologies, including Windows 10, Office 365, Microsoft Intune, and Microsoft Azure. He is a keen networker who is passionate about helping people—from young adults to apprentices and career changers—pursue and achieve their learning goals and gain certifications. For eight years, he managed and grew the IT Academy at the University of York, until deciding to focus more on other opportunities, consulting, authoring, and freelance training. He also sits on several company boards as a director and advises on business development and strategy.

    Skills covered in this course

  • Windows advanced support

    - [Instructor] We know that all hardware, and in fact, PCs and laptops, can fail. Users never expect this, and it can be quite alarming when this happens. You need to be able to react efficiently to get the user back to full functionality as quick as possible. This may include shipping them a new laptop. But what happens if we need to access and rescue the data that resides on a failed computer? In modern times, most of the data should be stored either in the cloud or on a traditional file server and not on the PC. However, in some scenarios, data and settings can still reside on a hard drive and you need to be able to gain access to the information. This could be so you can recover any local data and settings to reuse the drive in a new computer or to wipe the drive so it can be used in another computer. We need to know how to import a foreign hard disk into a new computer, how to set the status of a drive to be a slave drive, and how to access a disk that's been encrypted using…

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