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Troubleshooting Common PC Issues for Users

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From the course: Troubleshooting Common PC Issues for Users

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  • Course details

    Are you a help desk specialist or the go-to technical troubleshooter in your department? If people rely on you to diagnose and fix their computer issues, this course was designed to help you help them. Join PC expert Dan Gookin as he takes you through a number of diagnostic and repair steps. First, he explains how to determine if the source is hardware or software related. Then, he provides instructions on how to resolve the most common issues, such as dealing with errors, leveraging the Task Manager, fixing Windows issues, and more. In addition, he also demonstrates maintenance techniques to help protect storage drives, as well as how to address problems you encounter with devices like printers and monitors. He wraps up with how to restore network and internet connectivity.

    Instructor

    • Click here to view Dan Gookin’s instructor page

      Dan Gookin

      Mad Genius

      Dan Gookin is the author of more than 120 titles. He has been writing about technology for over 20 years.

      Dan combines his love of writing with his gizmo fascination to create books that are informative, entertaining, and not boring. Because his 120 titles have 12 million copies in print that have been translated into over 30 languages, Dan can attest that his method of crafting computer tomes seems to work.

      Perhaps his most famous title is the original DOS For Dummies, published in 1991. It became the world's fastest-selling computer book, at one time moving more copies per week than the New York Times #1 bestseller (though as a reference, it could not be listed on the NYT Bestseller list). From that book spawned the entire line of For Dummies books, which remains a publishing phenomena to this day.

      Dan's most popular titles include PCs For Dummies, Word For Dummies, Laptops For Dummies, and Droid X For Dummies. He also maintains the vast and helpful website, www.wambooli.com.

      Dan holds a degree in communications/visual arts from the University of California, San Diego. Presently, he lives in the Pacific Northwest, where he enjoys spending time with his sons playing video games inside while they watch the gentle woods of Idaho.

    Skills covered in this course

  • Troubleshoot PC issues yourself

    - [Narrator] To discover what's happening or has happened in your computer, you can review the Windows Event Log. The Event Log is a chronical of the computer's activities. It may reveal the source of trouble, confirm your suspicions, or point you in the right direction when you just don't know what the heck is going on. To peruse those event, run the Event Viewer program. Tap the Windows key and type Event Space Viewer and there it is. Choose the program from the top of the list. The Event Viewer window is organized in a hierarchical structure, shown on the left side of the window. The center pane shows details. The right pane lists actions. I recommend that you maximize the window as shown here to take in all the information. Choose a log file to view. For example, if you just experienced something odd or if the computer has experienced something odd. Say a program has crashed or you saw an error message about the PC's hardware, you choose the System Log. Open Windows logs, and…

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