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Troubleshooting Common PC Issues for Users

Getting to the root of all PC trouble

From the course: Troubleshooting Common PC Issues for Users

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  • Course details

    Are you a help desk specialist or the go-to technical troubleshooter in your department? If people rely on you to diagnose and fix their computer issues, this course was designed to help you help them. Join PC expert Dan Gookin as he takes you through a number of diagnostic and repair steps. First, he explains how to determine if the source is hardware or software related. Then, he provides instructions on how to resolve the most common issues, such as dealing with errors, leveraging the Task Manager, fixing Windows issues, and more. In addition, he also demonstrates maintenance techniques to help protect storage drives, as well as how to address problems you encounter with devices like printers and monitors. He wraps up with how to restore network and internet connectivity.

    Instructor

    • Click here to view Dan Gookin’s instructor page

      Dan Gookin

      Mad Genius

      Dan Gookin is the author of more than 120 titles. He has been writing about technology for over 20 years.

      Dan combines his love of writing with his gizmo fascination to create books that are informative, entertaining, and not boring. Because his 120 titles have 12 million copies in print that have been translated into over 30 languages, Dan can attest that his method of crafting computer tomes seems to work.

      Perhaps his most famous title is the original DOS For Dummies, published in 1991. It became the world's fastest-selling computer book, at one time moving more copies per week than the New York Times #1 bestseller (though as a reference, it could not be listed on the NYT Bestseller list). From that book spawned the entire line of For Dummies books, which remains a publishing phenomena to this day.

      Dan's most popular titles include PCs For Dummies, Word For Dummies, Laptops For Dummies, and Droid X For Dummies. He also maintains the vast and helpful website, www.wambooli.com.

      Dan holds a degree in communications/visual arts from the University of California, San Diego. Presently, he lives in the Pacific Northwest, where he enjoys spending time with his sons playing video games inside while they watch the gentle woods of Idaho.

    Skills covered in this course

    For each course you will get

    • Exercise files and quizzes
    • Certificate of completion from LinkedIn
    • Offline and audio-only options
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  • Troubleshoot PC issues yourself

    - [Presenter] At the root of all drama is disobedience. Nothing happens in a story unless a character or situation doesn't obey the given rules. From this nonconformity, the story emerges. Without it, drama doesn't exist. Problems with your computer can be dramatic. But it's not disobedience that causes the trouble. No, the root of issues you have with your computer, the situation that leads to just about anything going awry is change. PC trouble comes from change. And that's the topic of this movie. When something goes wrong with your computer, a software program or Windows itself, the question you must ask is what has changed? Have you added a peripheral? Was a software update recently installed? Did you change a setting? When you consider these changes it truly helps you focus on the cause of the trouble. As an example, my PC's backup program stopped working. It wouldn't function and I couldn't get it to start. Then I recalled that there was a power outage the night before. That…

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