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Are you a help desk specialist or the go-to technical troubleshooter in your department? If people rely on you to diagnose and fix their computer issues, this course was designed to help you help them. Join PC expert Dan Gookin as he takes you through a number of diagnostic and repair steps. First, he explains how to determine if the source is hardware or software related. Then, he provides instructions on how to resolve the most common issues, such as dealing with errors, leveraging the Task Manager, fixing Windows issues, and more. In addition, he also demonstrates maintenance techniques to help protect storage drives, as well as how to address problems you encounter with devices like printers and monitors. He wraps up with how to restore network and internet connectivity.
Mad GeniusDan Gookin is the author of more than 120 titles. He has been writing about technology for over 20 years.
Dan combines his love of writing with his gizmo fascination to create books that are informative, entertaining, and not boring. Because his 120 titles have 12 million copies in print that have been translated into over 30 languages, Dan can attest that his method of crafting computer tomes seems to work.
Perhaps his most famous title is the original DOS For Dummies, published in 1991. It became the world's fastest-selling computer book, at one time moving more copies per week than the New York Times #1 bestseller (though as a reference, it could not be listed on the NYT Bestseller list). From that book spawned the entire line of For Dummies books, which remains a publishing phenomena to this day.
Dan's most popular titles include PCs For Dummies, Word For Dummies, Laptops For Dummies, and Droid X For Dummies. He also maintains the vast and helpful website, www.wambooli.com.
Dan holds a degree in communications/visual arts from the University of California, San Diego. Presently, he lives in the Pacific Northwest, where he enjoys spending time with his sons playing video games inside while they watch the gentle woods of Idaho.
Skills covered in this course
For each course you will get
- Exercise files and quizzes
- Certificate of completion from LinkedIn
- Offline and audio-only options
Troubleshoot PC issues yourself“
- For instant help with technology trouble, most people turn to the internet. It's a good choice but it's also important to know how to best use the internet. Simply typing a question into the address box may not yield you the best results. And because the internet lacks fact checking, you have no guarantee that any solution presented is the best one or even appropriate. In this movie I cover using the internet as a trouble shooting resource. You can use the internet to find support in four areas, documentation, downloads, user forums, and technical support. The best source for this support is the manufacturers or software developers website. In fact most companies prefer to offer support on the web as opposed to providing the printed documentation, disks, or toll free support lines. I know I'm dating myself, but kids that's the way things worked back in the olden days. You had a printed manual and an 800 number to call in times of distress. The manuals ancestor today comes in the…
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