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Troubleshooting Common PC Issues for Users

Checking network hardware

From the course: Troubleshooting Common PC Issues for Users

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  • Course details

    Are you a help desk specialist or the go-to technical troubleshooter in your department? If people rely on you to diagnose and fix their computer issues, this course was designed to help you help them. Join PC expert Dan Gookin as he takes you through a number of diagnostic and repair steps. First, he explains how to determine if the source is hardware or software related. Then, he provides instructions on how to resolve the most common issues, such as dealing with errors, leveraging the Task Manager, fixing Windows issues, and more. In addition, he also demonstrates maintenance techniques to help protect storage drives, as well as how to address problems you encounter with devices like printers and monitors. He wraps up with how to restore network and internet connectivity.

    Instructor

    • Click here to view Dan Gookin’s instructor page

      Dan Gookin

      Mad Genius

      Dan Gookin is the author of more than 120 titles. He has been writing about technology for over 20 years.

      Dan combines his love of writing with his gizmo fascination to create books that are informative, entertaining, and not boring. Because his 120 titles have 12 million copies in print that have been translated into over 30 languages, Dan can attest that his method of crafting computer tomes seems to work.

      Perhaps his most famous title is the original DOS For Dummies, published in 1991. It became the world's fastest-selling computer book, at one time moving more copies per week than the New York Times #1 bestseller (though as a reference, it could not be listed on the NYT Bestseller list). From that book spawned the entire line of For Dummies books, which remains a publishing phenomena to this day.

      Dan's most popular titles include PCs For Dummies, Word For Dummies, Laptops For Dummies, and Droid X For Dummies. He also maintains the vast and helpful website, www.wambooli.com.

      Dan holds a degree in communications/visual arts from the University of California, San Diego. Presently, he lives in the Pacific Northwest, where he enjoys spending time with his sons playing video games inside while they watch the gentle woods of Idaho.

    Skills covered in this course

    For each course you will get

    • Exercise files and quizzes
    • Certificate of completion from LinkedIn
    • Offline and audio-only options
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  • Troubleshoot PC issues yourself

    - [Instructor] Network hardware trouble festers in several locations. The good news is that most network hardware is pretty reliable. Also, the fixes are kind of simple. For example, and most internet service providers relate this troubleshooting technique, to solve internet connection issues, turn off the broadband modem, wait about 30 seconds, and then turn it back on. Of course, turning it off really means unplugging the thing. I do this often enough that I've wrapped colored tape around the broadband modem's power cord. I just unplug the cord, wait, then plug it back in again. Most of the time, this trick solves the problem. If unplugging the modem doesn't work, then you must unplug the modem and the router. That's assuming that the network has both devices separate. When you power down both the modem and the router, reconnect the modem first. Wait for all its lights to come on, specifically the ready light, if it has one. After the modem is up, plug in the router. When the router…

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