Are you a help desk specialist or the go-to technical troubleshooter in your department? If people rely on you to diagnose and fix their computer issues, this course was designed to help you help them. Join PC expert Dan Gookin as he takes you through a number of diagnostic and repair steps. First, he explains how to determine if the source is hardware or software related. Then, he provides instructions on how to resolve the most common issues, such as dealing with errors, leveraging the Task Manager, fixing Windows issues, and more. In addition, he also demonstrates maintenance techniques to help protect storage drives, as well as how to address problems you encounter with devices like printers and monitors. He wraps up with how to restore network and internet connectivity.
Mad GeniusDan Gookin is the author of more than 120 titles. He has been writing about technology for over 20 years.
Dan combines his love of writing with his gizmo fascination to create books that are informative, entertaining, and not boring. Because his 120 titles have 12 million copies in print that have been translated into over 30 languages, Dan can attest that his method of crafting computer tomes seems to work.
Perhaps his most famous title is the original DOS For Dummies, published in 1991. It became the world's fastest-selling computer book, at one time moving more copies per week than the New York Times #1 bestseller (though as a reference, it could not be listed on the NYT Bestseller list). From that book spawned the entire line of For Dummies books, which remains a publishing phenomena to this day.
Dan's most popular titles include PCs For Dummies, Word For Dummies, Laptops For Dummies, and Droid X For Dummies. He also maintains the vast and helpful website, www.wambooli.com.
Dan holds a degree in communications/visual arts from the University of California, San Diego. Presently, he lives in the Pacific Northwest, where he enjoys spending time with his sons playing video games inside while they watch the gentle woods of Idaho.
Skills covered in this course
Troubleshoot PC issues yourself“
- [Instructor] Windows 10 features a repair mode. It includes a host of start-up diagnostic and troubleshooting tools, available for use those times you experience problems with Windows, have start-up issues, or suffer from other trouble that prevents you from using your computer. To restart your Windows 10 PC in repair mode, press the Windows+I keyboard shortcut to bring up the settings app. Choose update and security, recovery, and click the restart now button. The computer system shuts down. When it starts up again, Windows is in repair mode. Here you see a menu chock-full of start-up and troubleshooting options: continue, turn off your PC, use a device, and troubleshoot. Choose continue to attempt to restart Windows normally. Choose turn off your PC to shut down the system. The use a device option displays a list of boot devices. The screen may look like this, which shows devices by category, or you may see a list of technical descriptions of the various storage media attached to the computer. Choose one to start the system with the given device, such as a system recovery disk or other boot media. I'm going to click back to go to the main menu. For troubleshooting, obviously, click the troubleshoot button. The options presented are reset this PC, recover from the cloud, which may not be available on all systems, and advanced options. Now resetting your PC is an extreme step. It reinstalls Windows in one of two ways. You can choose to keep all your files and programs and only reinstall the operating system, Windows, or you can reset everything and start fresh. Yes, these are drastic solutions. I would attempt these only when the computer fails to start properly, and try the option to keep your files first before you decide to remove everything. The advanced options represent true troubleshooting choices. They are system restore, which helps you address bad software installation, driver updates, or other changes to Windows that didn't quite work properly; uninstall updates, also titled go back to previous versions, this appears when an older version of the Windows operating system is available to reinstall; system image recovery works only when you've created a system image. Use the image to restore the Windows operating system on your computer. Startup repair runs a diagnostic that attempts to address Windows startup issues. The command prompt item starts a Windows text-mode session, which helps with advanced troubleshooting, but only when you know the commands to type. The UEFI or "you-fee" firmware settings option restarts the PC and enters the Unified Extensible Firmware Interface program. You can use this program to make firmware adjustments to the PC. Finally, on the see more recovery options, you'll find startup settings, which lets you set options for starting Windows. To exit repair mode, back on up to the main menu, and choose the option continue, which starts Windows 10 normally.
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