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Are you a help desk specialist or the go-to technical troubleshooter in your department? If people rely on you to diagnose and fix their computer issues, this course was designed to help you help them. Join PC expert Dan Gookin as he takes you through a number of diagnostic and repair steps. First, he explains how to determine if the source is hardware or software related. Then, he provides instructions on how to resolve the most common issues, such as dealing with errors, leveraging the Task Manager, fixing Windows issues, and more. In addition, he also demonstrates maintenance techniques to help protect storage drives, as well as how to address problems you encounter with devices like printers and monitors. He wraps up with how to restore network and internet connectivity.
Mad GeniusDan Gookin is the author of more than 120 titles. He has been writing about technology for over 20 years.
Dan combines his love of writing with his gizmo fascination to create books that are informative, entertaining, and not boring. Because his 120 titles have 12 million copies in print that have been translated into over 30 languages, Dan can attest that his method of crafting computer tomes seems to work.
Perhaps his most famous title is the original DOS For Dummies, published in 1991. It became the world's fastest-selling computer book, at one time moving more copies per week than the New York Times #1 bestseller (though as a reference, it could not be listed on the NYT Bestseller list). From that book spawned the entire line of For Dummies books, which remains a publishing phenomena to this day.
Dan's most popular titles include PCs For Dummies, Word For Dummies, Laptops For Dummies, and Droid X For Dummies. He also maintains the vast and helpful website, www.wambooli.com.
Dan holds a degree in communications/visual arts from the University of California, San Diego. Presently, he lives in the Pacific Northwest, where he enjoys spending time with his sons playing video games inside while they watch the gentle woods of Idaho.
Skills covered in this course
Troubleshoot PC issues yourself“
- [Instructor] The Windows Task Manager is a tool that shows you which programs, processes, and services are running on your computer. It also offers insight into how the PC is performing and can help you clear up some issues with programs run amok. To access the Task Manager, you can use the keyboard shortcut. You press Control + Shift + Escape. Now, if your fingers aren't that limber, you can press the Windows and R key combination, Win + R, to bring up the Run dialog box, and you can type in taskmgr, which does the same thing. The Task Manager window is far more interesting than what you see here. If you just find your PC's Task Manager window as dull as this one, click the More details button. Here is the proper Task Manager window. The Processes tab lists programs running in Windows. These include apps or programs, as well as background processes. The background processes are related to services, which I'll get into in a moment. You see details and statistics for each process…
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