Help Desk Skills Courses & Training

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50 Help Desk Skills Courses & Videos Sort by:
IT Help Desk for Beginners
1h 7m 38s

IT Help Desk for Beginners

By: Jason Ruediger

1h 7m 38s

Advance Your Skills as an IT Help Desk Specialist
20h 5m 22s

Advance Your Skills as an IT Help Desk Specialist

20h 5m 22s

IT Service Desk: Monitoring and Metrics Fundamentals
58m 52s

IT Service Desk: Monitoring and Metrics Fundamentals

By: Brett Moffett

58m 52s

IT Service Desk: Customer Service Fundamentals
1h 51m 48s

IT Service Desk: Customer Service Fundamentals

By: Fancy Mills-Knebel

1h 51m 48s

Problem solving
3m 4s

Problem solving

From: IT Service Desk Careers and Certifications: First Steps

3m 4s

Essential service desk skills
2m 48s

Essential service desk skills

From: IT Service Desk Careers and Certifications: First Steps

2m 48s

IT Service Desk Careers and Certifications: First Steps
2h 18m 1s

IT Service Desk Careers and Certifications: First Steps

By: Fancy Mills-Knebel

2h 18m 1s

Troubleshooting Common PC Issues for Users
1h 58m 52s

Troubleshooting Common PC Issues for Users

By: Dan Gookin

1h 58m 52s

Learning VPN
54m 7s

Learning VPN

By: Scott Simpson

54m 7s

Customer service for IT help desk
6m 46s

Customer service for IT help desk

From: IT Help Desk for Beginners

6m 46s

IT Service Desk: Management Fundamentals
2h 38m 21s

IT Service Desk: Management Fundamentals

By: Fancy Mills-Knebel

2h 38m 21s

Learning PC Maintenance and Performance
51m 50s

Learning PC Maintenance and Performance

By: Dan Gookin

51m 50s

Help Yourself: Tech Tips
2h 6m 2s

Help Yourself: Tech Tips

By: Dan Gookin

2h 6m 2s

Introduction to customer relationship management (CRM)
2m 44s

Introduction to customer relationship management (CRM)

From: IT Help Desk for Beginners

2m 44s

Learning how to redirect customers
3m 48s

Learning how to redirect customers

From: IT Service Desk: Customer Service Fundamentals

3m 48s

Service desk frameworks
5m 3s

Service desk frameworks

From: IT Service Desk: Management Fundamentals

5m 3s

What is an IT help desk?
2m 19s

What is an IT help desk?

From: IT Help Desk for Beginners

2m 19s

CompTIA A+ (220-1001) Cert Prep 1: The Basics
1h 18m 18s

CompTIA A+ (220-1001) Cert Prep 1: The Basics

By: Mike Meyers

1h 18m 18s

What makes service desk customer service unique?
1m 29s

What makes service desk customer service unique?

From: IT Service Desk: Customer Service Fundamentals

1m 29s

CompTIA A+ (220-1001 and 220-1002) Cert Prep: The Basics
24m 55s

CompTIA A+ (220-1001 and 220-1002) Cert Prep: The Basics

By: Mike Meyers

24m 55s