Customer Service Management Courses & Training

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141 Customer Service Management Courses & Videos Sort by:
Become a Customer Service Manager
6h 48m 22s

Become a Customer Service Manager

6h 48m 22s

Customer Service Mastery: Delight Every Customer
2h 12m 31s

Customer Service Mastery: Delight Every Customer

By: Chris Croft

2h 12m 31s

Customer Service Leadership
1h 12m 11s

Customer Service Leadership

By: Brad Cleveland

1h 12m 11s

Managing a Customer Service Team
1h 32m 36s

Managing a Customer Service Team

By: Jeff Toister

1h 32m 36s

Customer Service Strategy
50m 50s

Customer Service Strategy

By: Brad Cleveland

50m 50s

Quality Standards in Customer Service
52m 13s

Quality Standards in Customer Service

By: Brad Cleveland

52m 13s

Customer Service: Motivating Your Team
54m 20s

Customer Service: Motivating Your Team

By: Brad Cleveland

54m 20s

Quick Fixes to Attain Excellent Customer Service
33m 40s

Quick Fixes to Attain Excellent Customer Service

By: Jeff Toister

33m 40s

Service Metrics for Customer Service
1h 15m 24s

Service Metrics for Customer Service

By: Brad Cleveland

1h 15m 24s

Calculating the Value and ROI of Customer Service
1h 12m 12s

Calculating the Value and ROI of Customer Service

By: Brad Cleveland

1h 12m 12s

Setting customer service goals
4m 18s

Setting customer service goals

From: Managing a Customer Service Team

4m 18s

Aligning Customer Experience with Company Culture
39m 15s

Aligning Customer Experience with Company Culture

By: David Brownlee

39m 15s

Winning Back a Lost Customer
28m 3s

Winning Back a Lost Customer

By: Noah Fleming

28m 3s

Managing Customer Expectations for Managers
26m 16s

Managing Customer Expectations for Managers

By: Jeff Toister

26m 16s

Retail Customer Service Management and Coaching
36m 20s

Retail Customer Service Management and Coaching

By: David Brownlee

36m 20s

Building Customer Loyalty
28m 45s

Building Customer Loyalty

By: Noah Fleming

28m 45s

Customer Retention
56m 37s

Customer Retention

By: Noah Fleming

56m 37s

Aligning service with your organization's vision and mission
4m 38s

Aligning service with your organization's vision and mission

From: Customer Service Leadership

4m 38s

Scheduling customer service employees
3m 45s

Scheduling customer service employees

From: Managing a Customer Service Team

3m 45s

Customer Experience: Service Blueprinting
32m 39s

Customer Experience: Service Blueprinting

By: Jeannie Walters

32m 39s