Office 365 for Administrators: Supporting Users Part 1

  • Course details

    Transitioning your company to Office 365? This course provides Level 1 IT administrators with an overview of the most common end-user support requests related to Office 365. Get a quick recap of Office basics, including the features of Word, Excel, PowerPoint, Outlook, Skype, OneDrive, SharePoint, OneNote, Access, Delve, Yammer, Publisher, Sway, and Power BI. Find out how to troubleshoot common account and permissions issues and repair broken apps. Plus, learn how to make sure files are synced correctly between a user's desktop and the cloud. Microsoft solutions expert Sharon Bennett will make sure you have the answers to your users' most frequent questions—before they even ask.


    • Click here to view Sharon Bennett’s instructor page

      Sharon Bennett

      Microsoft Solutions Architect - MCT - CAPM - Speaker - WIT Advocate - Mentor

      Sharon Bennett is a staff author at LinkedIn who creates courses focusing on Microsoft Azure and Office 365.

      Previously, Sharon worked with Microsoft Partners, providing technical and business development advice to help them build their cloud offerings. Sharon is a certified Microsoft Cloud Solutions Architect, a Microsoft Certified Trainer, and holds several other Microsoft certifications. Additionally, Sharon has taught Azure and other Microsoft technologies to Microsoft Partners. Sharon brings 20+ years of technical experience and her own entrepreneurial lessons to her position.

    Skills covered in this course

  • Welcome

    - [Sharon] Welcome to Office 365, Supporting Users. I'm Sharon Bennett, a Microsoft certified solutions expert in cloud platform, infrastructure, and Office 365, and I'll be leading you through this Office 365 course. You can use this course to support your existing internal users who may be new to the Office 365 environment or for your own learning and growth. In this course, we are going to explore the various Office 365 applications included in your subscription, including the popular Word and Excel productivity applications, as well as new services, such as PowerBI and Delve. If you're ready, grab your favorite beverage and let's dive into Office 365, Supporting Users.

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