Office 365 for Administrators: Supporting Users

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  • Course details

    Transitioning your company to Office 365? This course provides Level 1 IT administrators with an overview of the most common end-user support requests related to Office 365. Get a quick recap of Office basics, including the features of Word, Excel, PowerPoint, Outlook, OneDrive, SharePoint, OneNote, Access, Publisher, Sway, and Power BI. Plus, find out how to troubleshoot common account issues and repair broken apps. Microsoft solutions expert Sharon Bennett makes sure you have the answers to your users' most frequent questions—before they even ask.


    • Click here to view Sharon Bennett’s instructor page

      Sharon Bennett

      Microsoft Solutions Architect - MCT - CAPM - Speaker - WIT Advocate - Mentor

      Sharon Bennett is a staff author at LinkedIn who creates courses focusing on Microsoft Azure and Office 365.

      Previously, Sharon worked with Microsoft Partners, providing technical and business development advice to help them build their cloud offerings. Sharon is a certified Microsoft Cloud Solutions Architect, a Microsoft Certified Trainer, and holds several other Microsoft certifications. Additionally, Sharon has taught Azure and other Microsoft technologies to Microsoft Partners. Sharon brings 20+ years of technical experience and her own entrepreneurial lessons to her position.

    Skills covered in this course

  • Administrators support Office 365 users

    - [Sharon Bennett] Do you want to move into a help desk role? Or become more efficient using the various Office 365 apps? Then this course is for you. I'm Sharon Bennett, a certified Azure Solutions Architect expert and former MCSA on Office 365. And I'll be leading you through this Office 365 course. If you're already in a help desk role, you can use this course to help support your existing internal users who may be new to Office 365. Or to learn about Office 365 and the included applications for your own knowledge and productivity. In this course we're going to explore the various Office 365 applications included in your Microsoft 365 subscription, including the popular Word and Excel applications, to new services, such as To Do and MyAnalytics. If you're ready, grab your favorite beverage and let's dive into Office 365 Supporting Users.

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