Listening to Customers

Course by: Noah Fleming
Listening to Customers Watch preview
  • Course details

    Listening is one of the most singularly powerful tools anyone involved with customer service has in their arsenal. Yet, it's often the biggest area where customer service professionals lack specific training and understanding. In this short course, join customer strategy expert Noah Fleming as he helps you bolster your critical listening skills, providing you with a framework designed to help you succeed. Noah covers crucial, surface-level skills like body language and rapport. He also explains how to listen to and empathize with customers, while continuously adding value by asking the right questions to create further listening moments.

    Instructor

    • Noah Fleming

      Noah Fleming

      Helped our clients generate over $5B in new revenue from their existing clients in under 5 years | Author of Evergreen
      View on LinkedIn

      Noah Fleming is an author, speaker, and the president of Fleming Consulting & Co.

      Noah—who has worked with companies with $2 million to $5 billion in annual revenue—is focused on showing clients how to find the most relevant leverage points to create lasting positive change in companies of any size. He's provided coaching and consulting to thousands of business owners, executives, and individuals looking to dramatically grow their businesses, showing them how to leverage the hidden assets they already have in place. In addition, Noah is the author of the #1 Amazon bestselling books in the categories of sales, marketing, and customer service, Evergreen: Cultivate the Enduring Customer Loyalty That Keeps Your Business Thriving and The Customer Loyalty Loop: The Science Behind Creating Great Experiences and Lasting Impressions.

      View all courses by Noah Fleming

    Skills covered in this course

  • Welcome

    - Think about the last time you had to deal with a customer service department. It can be downright frustrating. You're passed around from representative to representative, being asked each and every time to reexplain the same thing you just told the three previous people. You probably just wanted to hang up. It's no wonder that poor customer service has been said to cost businesses north of 62 billion dollars a year. Is anyone even listening? Are you listening? Are you hearing me? Listening, a 62 billion dollar a year problem. It's such a simple concept but one of the most profound and underestimated aspects of great customer service, the act of simply listening to your customers. Hi, I'm Noah Fleming, and I've been helping companies with two million to over two billion in annual revenues create long-term, sustainable and highly profitable customer relationships, over the past 10 years. In this course, I'm going to share with you how to listen to your customers and put yourself and…

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Course Contents

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