Get your help desk queue under control. Mojo Helpdesk is the no frills, easy-to-use help desk software that's ideal for small- to medium-sized business. It's an affordable, hosted platform that's simple to deploy. This course will show how to set up the latest version of Mojo Helpdesk. Author Anson Alexander shows how to manage users and groups and configure the queues, notifications, and other critical settings in Mojo Helpdesk. He also shows how help tickets are submitted, routed, updated, and resolved. Want to reduce incoming requests for support? Take a look at the videos on working with the knowledge base, which can be a great resource for users who want to self serve and alleviate some help desk overhead.
Video Author - Web Marketer - Content Creator - InstructorAnson Alexander is a blogger, author, SEO expert, teacher, and tech geek.
As the founder of AnsonAlex.com, Anson works full time writing, editing, and producing content for his site and providing technical and business services to clients. He has a BS in international business and information systems from the University of Tampa. In his free time, Anson plays video games, enjoys nature, spends time at the beach, and loves to travel.
Skills covered in this course
- [Voiceover] Hi. I'm Anson Alexander and welcome to Up and Running with Mojo Helpdesk. In this course, we'll look at how to set up and use Mojo Helpdesk to manage internal and external inquiries and requests. I'll explain how to add, manage and organize Mojo Helpdesk service agents and end-users. We'll go over how to customize ticket submission forms, how to configure automatic tasks, and how to manage the overall flow of ticket submissions. I'll show you how to run reports on key metrics within Mojo Helpdesk, how to manage your Helpdesk knowledge base and how to add your organization's branding to the system. We'll be covering all of this as well as plenty of other features and tips for you to get the most out of Mojo Helpdesk. Now, let's get started with Up and Running with Mojo Helpdesk.
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