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Learning Mojo Helpdesk

Submitting a new ticket

From the course: Learning Mojo Helpdesk

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  • Course details

    Get your help desk queue under control. Mojo Helpdesk is the no frills, easy-to-use help desk software that's ideal for small- to medium-sized business. It's an affordable, hosted platform that's simple to deploy. This course will show how to set up the latest version of Mojo Helpdesk. Author Anson Alexander shows how to manage users and groups and configure the queues, notifications, and other critical settings in Mojo Helpdesk. He also shows how help tickets are submitted, routed, updated, and resolved. Want to reduce incoming requests for support? Take a look at the videos on working with the knowledge base, which can be a great resource for users who want to self serve and alleviate some help desk overhead.

    Instructor

    • Click here to view Anson Alexander’s instructor page

      Anson Alexander

      Video Author - Web Marketer - Content Creator - Instructor

      • Anson Alexander is a blogger, author, SEO expert, teacher, and tech geek.

        As the founder of AnsonAlex.com, Anson works full time writing, editing, and producing content for his site and providing technical and business services to clients. He has a BS in international business and information systems from the University of Tampa. In his free time, Anson plays video games, enjoys nature, spends time at the beach, and loves to travel.

    Skills covered in this course

  • Welcome

    - In this video, we're going to take a look at how end users will fill out a new ticket to be submitted to our Mojo Helpdesk. For end users to submit a new ticket, they need to access our Mojo Helpdesk Portal which they can access by going to the domain that you created when you set up the Mojo Helpdesk installation. So, for this example, it's landonhotel.mojohelpdesk.com. From the page it appears, they can click on the link at the top right that says Login to check your tickets. Now, a little shortcut here would be to actually give them this address which is landonhotel.mojohelpdesk.com/login and they can bookmark that address so that any time they need to log in to Mojo Helpdesk, they can go directly to this login page. So, we're going to log in with the account of one of our end users which is Sarah Spelling. So, we've now logged in as Sarah and we can see that at the top right of our screen, we have the SS for her initials. So we are logged in to her account. To create a new…

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Contents