Get your help desk queue under control. Mojo Helpdesk is the no frills, easy-to-use help desk software that's ideal for small- to medium-sized business. It's an affordable, hosted platform that's simple to deploy. This course will show how to set up the latest version of Mojo Helpdesk. Author Anson Alexander shows how to manage users and groups and configure the queues, notifications, and other critical settings in Mojo Helpdesk. He also shows how help tickets are submitted, routed, updated, and resolved. Want to reduce incoming requests for support? Take a look at the videos on working with the knowledge base, which can be a great resource for users who want to self serve and alleviate some help desk overhead.
Video Author - Web Marketer - Content Creator - Instructor
Anson Alexander is a blogger, author, SEO expert, teacher, and tech geek.
As the founder of AnsonAlex.com, Anson works full time writing, editing, and producing content for his site and providing technical and business services to clients. He has a BS in international business and information systems from the University of Tampa. In his free time, Anson plays video games, enjoys nature, spends time at the beach, and loves to travel.
- Anson Alexander is a blogger, author, SEO expert, teacher, and tech geek.
Skills covered in this course
- Now that we've gone over how Mojo Helpdesk can benefit your organization, and we've talked about the different plans offered by Mojo Helpdesk, let's go ahead and sign up for an account so we can start using the system. From the mojohelpdesk.com homepage, I'm going to click on the button at the top right-hand corner of the screen that says, "Try it for free". On the page that appears, I can go ahead and sign up for my Mojo Helpdesk account. I'm going to enter my first and last name. I'm going to enter the email address that I'd like to be associated with the administrative part of my Mojo Helpdesk account. For this particular scenario, I'm going to be creating a Mojo Helpdesk for a company called Landon Hotel, which is a luxury hotel chain. So the email address that I'm going to use is firstname.lastname@example.org. I can enter a phone number if I'd like, but it's not required. I do need to enter an organization name, so I'll enter Landon Hotel, and then down here at the bottom we need to choose the web address that we'd like users to go to to log in and use Mojo Helpdesk. So for me, I'm going to use landonhotel.mojohelpdesk.com and you can see as I click in that field it auto populates that for me because I specified that Landon Hotel was my organization name, but you could modify this if you so desired. Once you're ready, click on the "Create my helpdesk button" at the bottom of the page. So we've now created a Mojo Helpdesk account and we are logged in to Mojo Helpdesk. You'll notice that in the middle of your screen you should have a quick little tutorial guide that's provided by Mojo Helpdesk and you can go through that if you'd like. For now I'm just going to Skip this and we're here at our Mojo Helpdesk dashboard and we're ready to start using the system.
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