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Get your help desk queue under control. Mojo Helpdesk is the no frills, easy-to-use help desk software that's ideal for small- to medium-sized business. It's an affordable, hosted platform that's simple to deploy. This course will show how to set up the latest version of Mojo Helpdesk. Author Anson Alexander shows how to manage users and groups and configure the queues, notifications, and other critical settings in Mojo Helpdesk. He also shows how help tickets are submitted, routed, updated, and resolved. Want to reduce incoming requests for support? Take a look at the videos on working with the knowledge base, which can be a great resource for users who want to self serve and alleviate some help desk overhead.
Video Author - Web Marketer - Content Creator - Instructor
Anson Alexander is a blogger, author, SEO expert, teacher, and tech geek.
As the founder of AnsonAlex.com, Anson works full time writing, editing, and producing content for his site and providing technical and business services to clients. He has a BS in international business and information systems from the University of Tampa. In his free time, Anson plays video games, enjoys nature, spends time at the beach, and loves to travel.
- Anson Alexander is a blogger, author, SEO expert, teacher, and tech geek.
Skills covered in this course
- Let's take a look at how we can manage the topics that are listed within the Knowledge Base here in Mojo Helpdesk. We're going to go back to the Knowledge Base settings by clicking on the gear, Helpdesk Settings, scrolling down to the Help Center section, and clicking on Knowledge Base. Now, earlier in the course, we looked at all of the articles. But if you look at the left of your screen, we have another tab over here that says Topics. When we click on it, a list of all of the topics in our Helpdesk appears. To add a new topic, we could go up here to the red button on the top right of our screen and click +New Topic. We can go ahead and give a name to the topic, then we can choose whether this is a Top level Topic, or whether it's listed under one of our other topics. So maybe computer issues is listed under Troubleshooting. I can go ahead and I can save this topic, you'll now notice the Computer Issues appears in the list. If I wanted to change the order of the topics, I could…
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