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Learning Mojo Helpdesk

Knowledge base overview

From the course: Learning Mojo Helpdesk

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  • Course details

    Get your help desk queue under control. Mojo Helpdesk is the no frills, easy-to-use help desk software that's ideal for small- to medium-sized business. It's an affordable, hosted platform that's simple to deploy. This course will show how to set up the latest version of Mojo Helpdesk. Author Anson Alexander shows how to manage users and groups and configure the queues, notifications, and other critical settings in Mojo Helpdesk. He also shows how help tickets are submitted, routed, updated, and resolved. Want to reduce incoming requests for support? Take a look at the videos on working with the knowledge base, which can be a great resource for users who want to self serve and alleviate some help desk overhead.

    Instructor

    • Click here to view Anson Alexander’s instructor page

      Anson Alexander

      Video Author - Web Marketer - Content Creator - Instructor

      Anson Alexander is a blogger, author, SEO expert, teacher, and tech geek.

      As the founder of AnsonAlex.com, Anson works full time writing, editing, and producing content for his site and providing technical and business services to clients. He has a BS in international business and information systems from the University of Tampa. In his free time, Anson plays video games, enjoys nature, spends time at the beach, and loves to travel.

    Skills covered in this course

  • Welcome

    - The Mojo Helpdesk knowledge base is a great way to answer some of your users' most commonly asked questions without actually having to use the manpower of your team. As you can see, we're on the main page for my Helpdesk right now, the page that users see when they go to submit a ticket. At the top here they can start searching. At the top right they can create a new ticket. But down here at the bottom, we have this knowledge base section which, by default, features some articles that Mojo Helpdesk has created. So you can see we have some questions here. What's a ticket? Is it the same as a request? What personal information are you tracking? So these are all default questions and answers that Mojo has added. But we can customize this and we can add some of our own questions and answers. In fact, we can get rid of all of the Mojo questions and all of our own questions and answers so that users might come to this page with a question about their computer or about something else that…

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Contents