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Get your help desk queue under control. Mojo Helpdesk is the no frills, easy-to-use help desk software that's ideal for small- to medium-sized business. It's an affordable, hosted platform that's simple to deploy. This course will show how to set up the latest version of Mojo Helpdesk. Author Anson Alexander shows how to manage users and groups and configure the queues, notifications, and other critical settings in Mojo Helpdesk. He also shows how help tickets are submitted, routed, updated, and resolved. Want to reduce incoming requests for support? Take a look at the videos on working with the knowledge base, which can be a great resource for users who want to self serve and alleviate some help desk overhead.
Video Author - Web Marketer - Content Creator - InstructorAnson Alexander is a blogger, author, SEO expert, teacher, and tech geek.
As the founder of AnsonAlex.com, Anson works full time writing, editing, and producing content for his site and providing technical and business services to clients. He has a BS in international business and information systems from the University of Tampa. In his free time, Anson plays video games, enjoys nature, spends time at the beach, and loves to travel.
Skills covered in this course
- In this video we're going to take a look at how we can create custom Views here in Mojo Helpdesk and modify existing Views. From the administrative end of Mojo, all of our Views are located in the bottom left corner. So we can see we have All Tickets, Closed Tickets, Rated Tickets, and Tickets that are older than five days. Now if I click on All Tickets, I mentioned earlier in the course that this actually only shows us all tickets that were created from my account. So any ticket that was created by a different user is not currently being displayed in my list. So first, let's modify this All Tickets View so we're actually viewing all tickets within Mojo and then we'll go ahead and we'll create our own custom View. To modify Views in Mojo, we need to mouse over the Views section in the bottom left corner, and then we can click on the pencil icon. This takes us to a screen where we can view all of our current Views and we can modify, delete, and add new ones from here as well. So the…
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