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Get your help desk queue under control. Mojo Helpdesk is the no frills, easy-to-use help desk software that's ideal for small- to medium-sized business. It's an affordable, hosted platform that's simple to deploy. This course will show how to set up the latest version of Mojo Helpdesk. Author Anson Alexander shows how to manage users and groups and configure the queues, notifications, and other critical settings in Mojo Helpdesk. He also shows how help tickets are submitted, routed, updated, and resolved. Want to reduce incoming requests for support? Take a look at the videos on working with the knowledge base, which can be a great resource for users who want to self serve and alleviate some help desk overhead.
Video Author - Web Marketer - Content Creator - InstructorAnson Alexander is a blogger, author, SEO expert, teacher, and tech geek.
As the founder of AnsonAlex.com, Anson works full time writing, editing, and producing content for his site and providing technical and business services to clients. He has a BS in international business and information systems from the University of Tampa. In his free time, Anson plays video games, enjoys nature, spends time at the beach, and loves to travel.
Skills covered in this course
- Automations are probably the single most powerful feature in Mojo Helpdesk. They let us automatically do a task without a user having to do anything, which really increases our organizational efficiency. The main purpose for automations is probably going to be to automatically assign tickets to a particular agent based on the queue that those tickets have been submitted to. So in this video, we're going to create an automation to automatically assign all tech support tickets to our support agent who's Bryan. To do this I'm going to click on the wrench icon in the top right of the screen, click on helpdesk settings, and this time I'm going to scroll down to the productivity section, and you'll notice that the first area within productivity is called automations. So let's click on that. When we click on automations, we're brought to the automations screen, and you'll notice that there's already one automation that's created for us by default. That automation will automatically close…
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