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Learning Mojo Helpdesk

Creating and managing articles

From the course: Learning Mojo Helpdesk

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  • Course details

    Get your help desk queue under control. Mojo Helpdesk is the no frills, easy-to-use help desk software that's ideal for small- to medium-sized business. It's an affordable, hosted platform that's simple to deploy. This course will show how to set up the latest version of Mojo Helpdesk. Author Anson Alexander shows how to manage users and groups and configure the queues, notifications, and other critical settings in Mojo Helpdesk. He also shows how help tickets are submitted, routed, updated, and resolved. Want to reduce incoming requests for support? Take a look at the videos on working with the knowledge base, which can be a great resource for users who want to self serve and alleviate some help desk overhead.

    Instructor

    • Click here to view Anson Alexander’s instructor page

      Anson Alexander

      Video Author - Web Marketer - Content Creator - Instructor

      • Anson Alexander is a blogger, author, SEO expert, teacher, and tech geek.

        As the founder of AnsonAlex.com, Anson works full time writing, editing, and producing content for his site and providing technical and business services to clients. He has a BS in international business and information systems from the University of Tampa. In his free time, Anson plays video games, enjoys nature, spends time at the beach, and loves to travel.

    Skills covered in this course

  • Welcome

    - In this video, we're going to take a look at how we can create and modify articles in our Knowledge Base that users see when they first access our Help Center to submit a ticket. To do this, I'm going to move over to the Administrative side of my Helpdesk. I'm going to click on the wrench icon in the top right corner, and then click on Helpdesk Settings. From here, I'm going to scroll down to the Help Center section and I'm going to click on Knowledge Base. On the page that appears, we can see all of the articles that are already present in our Knowledge Base, and all of these articles are the default articles that were automatically created by Mojo when I setup my Helpdesk. We can go in later on and modify and delete these articles if we'd like, but for now, let's go ahead and create a new article of our own. To do this, I'm going to click on the red +New Article button at the top right corner. On the page that appears, we can enter all of the information about our article. So we…

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Contents