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Get your help desk queue under control. Mojo Helpdesk is the no frills, easy-to-use help desk software that's ideal for small- to medium-sized business. It's an affordable, hosted platform that's simple to deploy. This course will show how to set up the latest version of Mojo Helpdesk. Author Anson Alexander shows how to manage users and groups and configure the queues, notifications, and other critical settings in Mojo Helpdesk. He also shows how help tickets are submitted, routed, updated, and resolved. Want to reduce incoming requests for support? Take a look at the videos on working with the knowledge base, which can be a great resource for users who want to self serve and alleviate some help desk overhead.
Video Author - Web Marketer - Content Creator - Instructor
Anson Alexander is a blogger, author, SEO expert, teacher, and tech geek.
As the founder of AnsonAlex.com, Anson works full time writing, editing, and producing content for his site and providing technical and business services to clients. He has a BS in international business and information systems from the University of Tampa. In his free time, Anson plays video games, enjoys nature, spends time at the beach, and loves to travel.
- Anson Alexander is a blogger, author, SEO expert, teacher, and tech geek.
Skills covered in this course
- Now that our Helpdesk is up and running, let's take a look at how we can customize the design of our Helpdesk, and even add some of our own branding. From the main page here in Mojo, I'm going to navigate to the wrench icon in the top right, and then I'm going to click on Helpdesk Settings. I'm going to scroll down to the Help Center section, and the first area that I'm going to click on is Design. This is where we can customize the background that users see when they first access our Help Center. We can choose from one of the pre-made themes up here at the top, or we can remove that and choose a solid color down here in the Background Color section. We can also customize the color of the links here in our Helpdesk, and we can choose whether or not we want a white or black overlay over the background color that we've chosen. When you're ready, go ahead and click Save. Now let's add some branding to our Helpdesk. Going to click Okay. I'm going to go back to the Helpdesk Settings…
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