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Get your help desk queue under control. Mojo Helpdesk is the no frills, easy-to-use help desk software that's ideal for small- to medium-sized business. It's an affordable, hosted platform that's simple to deploy. This course will show how to set up the latest version of Mojo Helpdesk. Author Anson Alexander shows how to manage users and groups and configure the queues, notifications, and other critical settings in Mojo Helpdesk. He also shows how help tickets are submitted, routed, updated, and resolved. Want to reduce incoming requests for support? Take a look at the videos on working with the knowledge base, which can be a great resource for users who want to self serve and alleviate some help desk overhead.
Video Author - Web Marketer - Content Creator - Instructor
Anson Alexander is a blogger, author, SEO expert, teacher, and tech geek.
As the founder of AnsonAlex.com, Anson works full time writing, editing, and producing content for his site and providing technical and business services to clients. He has a BS in international business and information systems from the University of Tampa. In his free time, Anson plays video games, enjoys nature, spends time at the beach, and loves to travel.
- Anson Alexander is a blogger, author, SEO expert, teacher, and tech geek.
Skills covered in this course
- In this video, I'm going to show you how you can access some of the more advanced settings here in Mojo Helpdesk. And I'm also going to go over how some of those settings can help you customize your Mojo experience. To access these settings, I'm going to click on the wrench icon on the top right corner. I'm going to click on Helpdesk Settings. I'm going to scroll down to the section that says Account Information, and then click on Helpdesk Configuration. Now there are a lot of settings on this page, and as I mentioned, I'm only going to cover some of the more important ones. In the General section, this is where we could add a custom domain for our Mojo Helpdesk. So instead of having users go to landonhotel.mojohelpdesk.com to access our helpdesk, I could have them go to landonhotel.com/helpdesk. To learn more about that, you can click on this link right here. If a lot of the data going in and out of the Mojo Helpdesk is sensitive data, we may want to enable SSL, Secure Socket Layer…
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